Summary
Overview
Work History
Education
Skills
Timeline
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MITALI GUPTA

129 Military Road Avondale Heights, Melbourne,Australia

Summary

An enthusiastic and dedicated customer service and Admin professional with 3 years extensive experience in retail and corporate industry. Solid team player with outgoing, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Cashier Sales Assistant (Casual)

Zara Highpoint
05.2022 - Current
  • Adapted quickly to new technologies implemented at POS systems.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handing cash flow and managing store bank paperwork on daily basis.

Administrative Officer

Engine Property Group
07.2023 - 02.2024
  • Provided high-level admin assistance to OC managers.
  • Taking overflow calls from the owners, committee member, clients, building managers and resolving their issues
  • Following Owners Corporation guidelines.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Proficient knowledge of Strata Master server.
  • Managing team calenders and set up meetings with clients.
  • Efficiently updating NOA's /NOD's
  • Gained extensive knowledge in data entry, analysis and reporting.

Face to Face Interviewer (Contact)

EY (Ernst & Young)
03.2023 - 06.2023
  • Ensuring accurate market research is delivered
  • Deliver consistently high quality data and services to achieve assigned quotas
  • Providing excellent service to the respondents, stakeholders and greater EY Sweeney team.
  • Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
  • Provided constructive feedback to unsuccessful candidates, offering guidance on areas for improvement.

Marketing and Sales Assistant (Part-Time)

Ausiee Green Lighting
11.2021 - 03.2022
  • Handling relationships with all Strata companies with owner's corps managers to generate more business for the company
  • Including all commercial and residential facility management companies
  • Generating leads and Managing all aspects of business development for clients, generating revenue by growing existing customer base, while prospecting, developing and introducing new services to the clients
  • Following up with the clients on a regular basis
  • Providing them after service facility and resolving any issue after the installation
  • Conducted vulnerability assessments and audits.

Front of the house

No. 19 Cafe
01.2021 - 10.2021
  • Ensure a seamless and quality customer experience for guests
  • Manage bookings, greet guests, escort them to tables and are there to resolve any customer issues or complaints
  • Maintain accurate records of daily transactions and cash.
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
  • Streamlined front of house operations for increased efficiency and optimal guest experience.
  • Collaborated with other team members to maintain a clean, organized, and welcoming environment.

Retail Sale Associate (Christmas Casual)

Myer Melbourne CBD
09.2020 - 12.2020
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Paying full attention to details.
  • Taking accountability of all the tasks assigned during the shift.

Education

Master in Business Administration (Professional) -

Victoria University
Melbourne, VIC
04.2022

Bachelors of Commerce -

Panjab University
05.2019

Skills

Customer Service skills

Administrative Support skills

Attention to details and Problem solving skills

Excellent verbal and written communication skills

Computer Literacy

Team building and collaborative working skills

Stakeholder management skills

Timeline

Administrative Officer

Engine Property Group
07.2023 - 02.2024

Face to Face Interviewer (Contact)

EY (Ernst & Young)
03.2023 - 06.2023

Cashier Sales Assistant (Casual)

Zara Highpoint
05.2022 - Current

Marketing and Sales Assistant (Part-Time)

Ausiee Green Lighting
11.2021 - 03.2022

Front of the house

No. 19 Cafe
01.2021 - 10.2021

Retail Sale Associate (Christmas Casual)

Myer Melbourne CBD
09.2020 - 12.2020

Master in Business Administration (Professional) -

Victoria University

Bachelors of Commerce -

Panjab University

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MITALI GUPTA