Leila Daher
Sydney
Summary
I am goal-oriented, welcoming and friendly, offering excellent skills in patient/client relations and office management. In addition, I am skilled using an array of software mechanisms in order to achieve desired results. I am well acquainted with appointment scheduling and conducting organised liaising whilst managing patient flow and administration documentation. I have work experience across multiple faculties including; Medical/Pharmaceutical administration, Retail organisations, and Hospitality.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
Discount Chemist Outlet Liverpool
Liverpool, NSW
07.2023 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Trained new pharmacy staff on computer system and drug management protocols.
- Verified order information against computer database.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Organized pharmacy area to maintain clean and orderly environment.
- Verified patient information to correctly dispense medications.
- Established and maintained patient profiles, updating organizational database with current information.
- Re-stocked shelves with prescribed medications and health care products.
Retail Assistant
Zimmerman
Bondi, NSW
11.2022 - 07.2023
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Retail Assistant
SHEIKE
Eastgardens, New South Wales
05.2022 - 03.2023
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered questions about store policies and addressed customer concerns.
- Approached browsing customers to initiate conversations to determine buying preferences.
Health Pharmacy Administration Intern
WeCan
Sydney, NSW
03.2022 - 08.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions and refill instructions.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Communicated with patients, ensuring that medical information was kept private.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
Website Designer
07.2021 - 02.2022
- I worked on the WeCan website project for just over 6 months
- WeCan is an up-and-coming business that is in the health and medical industry
- This job consisted of illustrating page design concepts by blending arrangements and using style and aesthetic elements to meet predetermined preferences
- I worked carefully alongside the business owners to construct a web design that met their desired aesthetic and their pre-requisites
- Further, I advised the client on website marketing and funnel strategies based on comprehension of SEO and web best practices
- Tasks I also performed during this job: - Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding
- Provided front-end website development using WordPress,
- Hubspot and other editing software
- Generated custom coding for shopping cart, two-step authentication, and mailing list management
- Met with clients to discuss expectations regarding visual presentation, branding, and e-commerce functionality.
Shop / Retail Assistant
The Bridge Op
01.2020 - 03.2021
- During my time at The Op Shop, I carried out tasks as a retail assistant such as: answering phone calls, assisting and redirecting appropriate personnel
- I Greeted visitors, answered questions and assisted with their individual needs or requests
- I volunteered with groups and organisations to help make measurable differences for program recipients
- Assisted with event coordination and on-site support
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Answered questions about store policies and addressed customer concerns
- Maintained clean sales floor and straightened and faced merchandise
- Worked closely with shift manager to solve problems and handle customer concerns
- Greeted customers and helped with product questions, selections and purchases.
Terminal II / Crew Member
Airport McDonalds Victoria
02.2019 - 09.2020
- In this role I: Took orders, prepared meals and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Followed food safety protocols and best practices as instructed by
- ServSafe training
- Resolved customer complaints to patron satisfaction, resulting in repeat business
- Trained new hires in customer service, food preparation and restaurant procedures
- Collaborated with team members to complete orders
- Became familiar with products to answer questions and make suggestions
- Kept food preparation area, equipment and utensils clean and sanitary
- Prepared and cooked food orders for customers by noting customizations and portion size selection and purchases
- Worked well with teammates and accepted coaching from the management team
- Prepared products following restaurant, health, and safety standards and procedures
- Worked front counter, drive-thru and other areas
- Observed diners to respond to additional requests and determine when meals were completed
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sales representative
Evoke Candles
04.2018 - 08.2020
- In this role I: Met with existing customers and prospects to discuss business needs and recommend optimal solutions,
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and delivered engaging sales presentations to convey product benefits
- Automated contact management system, resulting in the better client organization and goal alignment
- Expanded customer base and boosted profit within product line.
Education
Bachelor of Science - Medicine
University of New South Wales
Sydney, NSW12.2026
VCE - undefined
Lowther Hall Anglican Grammar School
2021
Skills
- I am reliable with outstanding customer service and advanced sales skills
- Skilled in conducting call transfers, Medical Recordkeeping, and Advising Patients on the most effective options unique to their own needs and requirements
- Often perform Data Entry Software on platforms such as Microsoft Excel, Word, Google Documents, Cegid etc
- Can speak multiple languages
- Have experience working with people with disabilities and aged care
- Have performed referral verification and Patient Correspondence
- I enjoy working as a team and am dedicated to welcoming customers and providing comprehensive service
- I have excellent written and verbal communication skills My ability and past experiences in promoting goods and services, as well as assisting in sales, enhance my ability to overcome and easily navigate a varied range of interactions
- I take pride in prioritising customer/patient experience and relationships and pay close attention to details
- I have an in-depth understanding of safety and security practices
- I have had an array of interactions and opportunities, travelling the world, and living abroad, allowing me to develop a unique understanding of the world and my capacity to shape it
- These experiences have further enabled me to develop a resilient and adaptable attitude
Refernces
Mohammad Zoud - Pharmacy Employer
Contact Number: 0405777767
Helena Karolia - Zimmerman Employer
Contact Number: 0405007747
Alonika Shah - Sheike ASM
Contact Number: 0478822668
Melissa Bayram - Sheike Manager
Email: Melisabayram29@gmail.com
Timeline
Pharmacy Assistant
Discount Chemist Outlet Liverpool
07.2023 - Current
Retail Assistant
Zimmerman
11.2022 - 07.2023
Retail Assistant
SHEIKE
05.2022 - 03.2023
Health Pharmacy Administration Intern
WeCan
03.2022 - 08.2022
Website Designer
07.2021 - 02.2022
Shop / Retail Assistant
The Bridge Op
01.2020 - 03.2021
Terminal II / Crew Member
Airport McDonalds Victoria
02.2019 - 09.2020
Sales representative
Evoke Candles
04.2018 - 08.2020
Bachelor of Science - Medicine
University of New South Wales
VCE - undefined
Lowther Hall Anglican Grammar School