Eadan Burton
Termeil,NSW
Summary
Professional with experience in customer service and administrative support, demonstrating effective communication and interpersonal skills. Successfully assisted customers with inquiries and requests, contributing to improved satisfaction levels. Maintained accurate databases and managed office supplies inventory, ensuring operational efficiency. Recognized for providing exceptional service while effectively managing time and multitasking in a fast-paced environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Discovery Parks
Samantha Jones
Burrill Lake
07.2022 - Current
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Enforced safety regulations among all housekeeping personnel.
- Assist other departments with general housekeeping tasks if needed.
- Performed light housekeeping duties such as stocking supplies, cleaning rooms.
- Performed light housekeeping tasks including laundry services for clients.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded to inquiries from internal staff members regarding office operations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Medical Receptionist
Stacy Wilesmith
Mollymook
01.2021 - 07.2022
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Answered phones promptly and directed calls appropriately.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Communicated with patients with compassion while keeping medical information private.
Dusty Bush Tours
Bill Hopkins
Burrill Lake
10.2019 - 08.2021
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Navigated through diverse weather conditions and environments to deliver tours without compromising quality or safety.
- Monitored and maintained the condition of tour equipment and materials, requesting replacements or repairs as necessary.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Maintained a strong presence on social media platforms to engage with past and potential visitors.
- Ensured compliance with all health and safety guidelines during tours to protect guests and staff.
- Delivered guided tours, presenting scripted information and answering questions.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
Education
Ulladulla High School
Ulladulla09-2019
Certificate 3 - Animal Studies
TAFE
UlladullaCertificate - Dog Grooming
Online Learning
Certificate Three - Social Media And Marketing
Online Learning
Certificate - WWCC
TAFE
Ulladulla Certificate - First Aid
TAFE
Ulladulla Skills
- Customer service
- Data entry
- Appointment scheduling
- Medical record management
- Public speaking
- Flexible and adaptable
- Microsoft office
- Verbal communication
- Problem solving
- Multitasking
- Team building
- First Aid/CPR
- Computer skills
- Friendly, positive attitude
- Organization and time management
Timeline
Discovery Parks
Samantha Jones
07.2022 - Current
Medical Receptionist
Stacy Wilesmith
01.2021 - 07.2022
Dusty Bush Tours
Bill Hopkins
10.2019 - 08.2021
Ulladulla High School
Certificate 3 - Animal Studies
TAFE
Certificate - Dog Grooming
Online Learning
Certificate Three - Social Media And Marketing
Online Learning
Certificate - WWCC
TAFE
Certificate - First Aid
TAFE