Eajaz Rahi
Tarneit
Summary
Motivated professional with extensive experience in product sales and distribution. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising.
Overview
14
14
years of professional experience
Work History
Product Coordinator
Compare and Connect Pty Ltd
08.2023 - Current
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Coordinated project planning and execution with team members and team leads.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Managed product demonstrations and testimonials for performance evaluation.
- Maintained positive vendor relations to build strong partnerships.
- Developed product documentation to communicate upcoming features and products to internal teams.
Team Leader- Sales
Compare & Connect
11.2018 - 08.2023
- Coordinating with various utilities (Electricity, Gas and Internet) clients, finding out the sales and presales requirements
- Supporting the team to deliver the set targets monthly
- Coordinating between different teams and organizing meetings, huddles and discussions to ensure maximum profitability for the organization
- Handling escalations from both clients and customers and provide resolutions
- Creating and maintaining Management Information System (MIS) daily to track the monthly targets and deadlines
- Maintaining the performance reports of agents and providing necessary feedback and training to improve productivity
- Testing of CRM tools frequently to check any issues or bugs and report it to dev-ops team
- Product management and testing
- API testing to keep a check on the desired results
- Coordinating with the clients to understand product requirements
- Sales provisioning and data management
- Training the team about the new products and effective sales techniques
- Soft skills training
- Technical troubleshooting the issues relating to modems, routers, electrical meters, and gas meters.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
Sales Representative
Compare & Connect
12.2016 - 11.2018
- Providing first line of support for the customers
- Technical Support related to modems/routers for ADSL/2+, NBN, cables etc., and help resolve the issues
- Customer service was a key part of my role
- Had to discuss problems and chalk out solutions with customers
- Ensuring that the customers are offered the most recommended product
- Suggesting the internet, electricity and gas products to the customer
- Creating accounts and selling the products end to end.
Optus Advisor
NCT Voice Solutions
09.2016 - 12.2016
- Contacting the existing customers to inform them about the products
- Updating the customer details as and when required
- Selling various telephony products to existing customers
- Keeping track of the delivery and installation of the products sold.
Network Engineer
Sasken Technologies
08.2010 - 12.2012
- Airtel India Project: Nano BSC Responsibilities: Maintaining the Base Station Controller daily and to carry out necessary upgrades to the BSC and the Base Transceiver Stations
- Write the SQL queries to retrieve the data from database
- Periodic backup and restore of SQL databases
- Optimization/debugging of SQL query/procedures to resolve issues
- Monitor and control service affecting alarms from IP Back haul
- Periodic health checks of IPBH
- Monitor and track all events to ensure that they receive proper attention in a timely manner
- Coordination with site engineers to troubleshoot subscriber issues
- Visits to site, installation of equipment
- Organizing the installations of the NanoBTS
- Preparing and analyzing the daily logs
- Monitoring the alarms occurring in the NanoBSC
- Optimization/debugging of the issues by using shell scripting.
Education
Master of Science - Electronic Engineering
Staffordshire University
05.2015
Bachelor of Engineering - Electronics & Communication Engineering
Visvesvaraya Technological University
08.2011
Skills
- Sales Force
- CRM and API Testing
- Installation, commissioning of antennas
- Hands on experience MS Excel, MS Word
- SQL
- Intermediate skills in routers and switches configuration
- Product Documentation
- Product Lifecycle Management
- Product Launches
- Product Training
- Product Testing
- Product positioning
Accomplishments
- Good communication skills and ability to learn things quickly
- Ability to lead a team as well as work efficiently as a team member
- Well organized - can prioritize work schedules, manage time effectively and meet deadlines
- Flexible and adapt quickly to new working environments
- Under Graduation Project: Bio parameter monitoring system for newborn babies on Radio Frequency
- Post-Graduation dissertation: Home Automation using Internet of things
Timeline
Product Coordinator
Compare and Connect Pty Ltd
08.2023 - Current
Team Leader- Sales
Compare & Connect
11.2018 - 08.2023
Sales Representative
Compare & Connect
12.2016 - 11.2018
Optus Advisor
NCT Voice Solutions
09.2016 - 12.2016
Network Engineer
Sasken Technologies
08.2010 - 12.2012
Master of Science - Electronic Engineering
Staffordshire University
Bachelor of Engineering - Electronics & Communication Engineering
Visvesvaraya Technological University
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