Eakaphon (Alice) Muangmun
Clifford Ave Canley Vale ,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hair Salon Assistant
TRIBU Haircutters
06.2019 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Bar and Restaurant Supervisor
Redspoon Restaurant
12.2018 - Current
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified team weak points and implemented corrective actions to resolve concern.
- Monitored, evaluated and audited food and beverage services to maintain high levels.
Education
Diploma - Hospitality
SBTA Colleges Academy
Sydney, NSW02.2010
Skills
- Laundry Assistance
- Performance Review
- Customer Experience
- Salon Management
Certification
- Licensed RSA RCG
Languages
English / Thai
Native or Bilingual
Timeline
Hair Salon Assistant
TRIBU Haircutters
06.2019 - Current
Bar and Restaurant Supervisor
Redspoon Restaurant
12.2018 - Current
Diploma - Hospitality
SBTA Colleges Academy
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