Ealing Welsh
Camden,NSW
Summary
I am a 23-year-old female who is a hardworking, and determined employee. Currently employed with ABCOE Distributors as their customer service representative, providing attentive support and resolving customer inquiries. I am physically fit and diligent, with a strong commitment to team and business success. Committed to enhancing team performance and business success. I am open to trying my hands on any and every job.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ABCOE Distributors
Camden
12.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Electronic Monitoring Operator
Buddi Australia
, Nsw
02.2023 - 12.2023
- Updated and input route information into computer system on daily basis.
- Risk analysis
- Time management
- Attention to detail
- Stakeholder engagement
- Engagement with Community correction and the Criminal justice
- Training new employees
- Customer service
Warehouse assistant
Cleaners Supermarket
01.2020 - 11.2022
- Customer service - welcoming walk ins and phone calls.
- Carefully identify, pack and label merchandise to fulfil outgoing orders for customers.
- Preparing invoices, use of eftpos terminal, ABN and google sheets.
- Organised and inspected incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
- Lifted materials/items of varied weights on regular basis ( up to 25kg )
- Trained new employees regarding warehouse procedures and standards.
- Organising the cleanliness of warehouses.
- Use of pallet jacks and limited use of forklift experience.
Dish Hand
Plough and Harrow
Camden , NSW
04.2021 - 06.2021
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Maintained assigned areas to keep organised and clean by mopping floor and sanitise counters tops mad surfaces.
- Assisting chef with food preparation.
Dish Hand
Haruki Fusion
Camden, NSW
03.2017 - 08.2017
- Assisted the chef in food preparation as well as cooking.
- Handled the quick pace of washing and restacking dishware.
- Sanitising and maintaining the cleanliness of all counters and surfaces adhering to food safety regulations
- Restocked items for the kitchen.
Waitress
Thai Restaurant
Thailand
01.2017 - 02.2017
- Welcomed patrons, encouraged inquiries and order placement.
- Assisted language barriers in Thai and english.
- Assisted chef with food preparation.
- Checked in with guests to get feedback on food served, resolve any issues, bring additional items and refill beverages.
- Prepared checks, itemising meal costs and taxes.
- Maintained cleanliness of table tops, seatings and the kitchen.
- Handled the dishwashing, wiping tables down and refill stock for the following day.
Education
High School Diploma -
Macarthur Anglican School
Cobbitty09.2019
Skills
- Time Management
- Hard working and dedicated
- Can-do attitude
- Fast and willing learner
- Attention to detail
- Heavy lifting
- Customer service and communication skills
- Risk analysis
- Analytic skills
- Data Entry
- Complaint resolution
- Product education
- Task prioritization
- Inbound and outbound calling
Timeline
Customer Service Representative
ABCOE Distributors
12.2024 - Current
Electronic Monitoring Operator
Buddi Australia
02.2023 - 12.2023
Dish Hand
Plough and Harrow
04.2021 - 06.2021
Warehouse assistant
Cleaners Supermarket
01.2020 - 11.2022
Dish Hand
Haruki Fusion
03.2017 - 08.2017
Waitress
Thai Restaurant
01.2017 - 02.2017
High School Diploma -
Macarthur Anglican School