Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eamonn McCallum

Lalor

Summary

Innovative and goal-oriented individual committed to professional development and continually improving excellence in banking and finance industry. Demonstrated business lending knowledge, policy and procedures, and credit decision-making strengths.

I am a committed team player with contagious enthusiasm. Demonstrated experience and natural ability to motivate others and engender appropriate sense of humour in everything I do. Personable business professional bringing successful 17-year career in financial roles within large and fast-paced corporations. Technically proficient with Excel, Python, Data Analytics to provide creative and meaningful stories.

Overview

18
18
years of professional experience

Work History

Business Development Manager

Bank Of Melbourne
12.2021 - Current
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organisation to promote growth and retention.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Compiled and analysed data to determine approaches to improve sales and performance.

Business Banking Relationship Manager

NAB
09.2018 - 10.2021
    • Met with customers to assess needs and propose customised solutions.
    • Provided leadership and coaching to grow team portfolio and increase revenue.
    • Resolved escalated customer issues and successfully retained customer.
    • Financial Analysis
    • Credit Memorandum writing
    • Credit Decision Making, Delegated Credit Authority of $7m
    • Exposure to providing credit solution to diverse industry cross-section. Including Commercial Property Investment and Construction, Import/Export, Manufacturing and Professional Services
    • Customer range was between $1m to $8m in aggregated lending and/or approximate turn of up to $25 million

Small Business Banker

NAB
12.2015 - 09.2018
  • Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
  • Credit Writing and Financial Analysis
  • Credit Decision Making, Delegated Credit Authority $5m
  • Customer based was aggregated business lending up to $5m and/or turnover of $10 to $15m
  • Knowledge and compliance with lending policies and procedures
  • Consumer and Business Lending
  • Knowledge of AML/CTF requirements

Senior Associate Lending

NAB
09.2012 - 11.2015
    • First point of contact for Senior Relationship Manager
    • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
    • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
    • Collected confidential financial information from clients to construct comprehensive financial plans.
    • Prepare Complex Credit Memorandums for approval by relevant Credit Authority
    • Manage and complete review and renewal of existing revolving or long term lending
    • Monitor and maintain high level of lending compliance
    • Manage and complete all post lending requirements including drawdowns and settlements

Associate Lending

NAB
04.2010 - 09.2012
    • First point of contact for several Relationship Managers
    • Managed customer relations and customer service through daily communication and interaction.
    • Provided primary customer support to internal and external customers.
    • Preparing of less complex Credit Memorandums
    • Management review and rollover of existing customer lending
    • Management of all post loan tasking including drawdowns and settlements

Junior Associate

NAB
05.2008 - 08.2012
  • Maximized customer interactions by promptly identifying needs and wants.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed back-book compliance figures
  • Manage statutory expenses accountants of regulatory fees held for customers
  • Informed and supported business leaders through consistent communication and administrative support duties.

Call Centre Lead Team (Secondment)

NAB
08.2007 - 05.2008
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Minimized process lags through operations protocols and client account management training.
  • Responded to customer requests for products, services and company information.
  • Responded to team support questions quickly to maintain call centre efficiency.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Inbound Home Loan Sales

NAB
01.2007 - 08.2007
  • Explained very technical financial information to applicants in easy to understand language.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, to mitigate future credit issues.

Less Complex Inbound Sales

NAB
08.2006 - 01.2007
  • Provided unsecured consumer lending solution such as personal loans and credit cards
  • Provided General Insurance
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Promoted available products and services to customers during service, account management and order calls.
  • Trained new personnel regarding company operations, policies and services.

Sales and Service Representative

NAB
12.2005 - 08.2006
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Documented customer interactions using Salesforce to capture data in processing system.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Cold-called leads and closed large number of new sales over several months.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Arts - Asian Studies

La Trobe University
Melbourne, VIC
11.2003

Skills

    • Critical Thinking / Risk Assessment
    • Willing to Learn
    • Business Relationship Management
    • Commercial Lending
    • Financials Analysis
    • Time Management
      • Decision Making
      • Data Analysis & Machine Learning
      • Python, SQL & Tableau
      • Microsoft Office Suite
      • Credit Approval and Denial

Timeline

Business Development Manager

Bank Of Melbourne
12.2021 - Current

Business Banking Relationship Manager

NAB
09.2018 - 10.2021

Small Business Banker

NAB
12.2015 - 09.2018

Senior Associate Lending

NAB
09.2012 - 11.2015

Associate Lending

NAB
04.2010 - 09.2012

Junior Associate

NAB
05.2008 - 08.2012

Call Centre Lead Team (Secondment)

NAB
08.2007 - 05.2008

Inbound Home Loan Sales

NAB
01.2007 - 08.2007

Less Complex Inbound Sales

NAB
08.2006 - 01.2007

Sales and Service Representative

NAB
12.2005 - 08.2006

Associate of Arts - Asian Studies

La Trobe University

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