Eang Sengs Bun
Sydney
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Client Care Representative
UBANK - NAB
09.2024 - 12.2024
- I provided exceptional customer service by assisting clients with banking inquiries, transactions, and account management.
- Resolved customer issues efficiently, ensuring a high level of satisfaction and retention. Educated customers on UBank’s digital banking services, products, and financial solutions.
- Processed account applications, payments, and loan requests while ensuring compliance with banking regulations. Handled inbound and outbound calls, responding to customer queries with professionalism and accuracy.
Sales Representative
Chameleon Customer Service
01.2022 - 03.2024
- I handles on followed up on customer leads, developed mail lists, and performed cold calls.
- Kept records of sales-related activities and transactions in the company database. Addressed customer complaints and questions to increase satisfaction.
- Trained new employees regarding sales tactics, product features and customer engagement. Made amicable decisions for customers and the company to handle customer situations.
Customer Service Representative
Commonwealth Bank Of Australia, CBA
03.2023 - 12.2023
- I've been tasked to answer inbound calls to greet and assist customers with various needs and questions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- I also handles and resolves customer inquiries, complaints, and issues providing insightful solutions. Completed paperwork for orders and new service actions.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
Youth Soccer Coach
LittleKickers
01.2022 - 01.2022
- I planned and directed team building activities and exercises. Set up games and practice times and communicated details to players. Directed team sports activities, including classes, practices and games.
- I've built positive, productive training environments fostering team unity and camaraderie.
Kitchen Hand
Taste Baguette
06.2021 - 11.2021
- I prepared ingredients, garnishes and side dishes in advance to expedite meal service.
- Collected and removed garbage, recycling and food waste to optimize kitchen sanitation. Organized and restocked kitchen regularly to maintain preparation for anticipated demands. Adhered to storage and rotation protocols to maintain food freshness.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Crew Team Member
Hungry Jacks
03.2020 - 12.2020
- I've greeted customers, answered questions, and made recommendations to promote a welcoming environment. Demonstrated understanding of menu items to explain ingredients and preparation methods to guests.
- I also followed policies and procedures for food safety, job duties and code of conduct to foster safe environment for customers and team members.
- Cooked food by prepping items for grill, oven, or fryer. Built brand and customer loyalty by delivering excellent customer service.
Education
Bachelor of Commerce - Economics
Macquarie University
High School Diploma - undefined
Endeavour Sports High School
Skills
- Customer service
- Serve customers
- Multitasking
- Creative thinking
- Promote products
- Task prioritization
- Training and development
- Analytical thinking
Languages
Khmer
English
Timeline
Client Care Representative
UBANK - NAB
09.2024 - 12.2024
Customer Service Representative
Commonwealth Bank Of Australia, CBA
03.2023 - 12.2023
Sales Representative
Chameleon Customer Service
01.2022 - 03.2024
Youth Soccer Coach
LittleKickers
01.2022 - 01.2022
Kitchen Hand
Taste Baguette
06.2021 - 11.2021
Crew Team Member
Hungry Jacks
03.2020 - 12.2020
High School Diploma - undefined
Endeavour Sports High School
Bachelor of Commerce - Economics
Macquarie University