Eann Mark Rozario
Minto
Summary
Results-driven professional with 8+ years of experience in e-commerce, category management, business development, quality assurance, and customer service. Skilled in team leadership, operations management, and strategic planning for driving business success. Demonstrated expertise in logistics, customer service, and operational excellence, with a proven ability to thrive in dynamic environments. Committed to delivering exceptional results and surpassing expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
QA Officer
Inghams Enterprises
10.2024 - Current
- Conduct GMP walk, Bucket walk, and weekly audits; record, analyze, and report findings
- Sort, review, and identify issues in paperwork; escalate to management
- Conduct swabbing, organoleptic assessments, and required seal leak tests
- Assist the QA Manager in implementing and maintaining the site’s food safety program
- Investigate and resolve quality, animal welfare, and food safety issues; implement corrective actions
- Collaborate with Product Development, Operations, and Maintenance teams to address quality concerns , support product trials and continuous improvement initiatives.
- Provide training to QC and Processing employees to ensure compliance with SOPs
- Developed and implemented procedures to meet product quality standards.
- Investigate and respond to consumer complaints and non-conformances
- Recorded and organized test data for report generation and analysis.
- Nominated as "Good Egg Award" for purpose and value of commitment
Machine Operator - Post Cook / Production Operator – High Care, Pack Off & Distribution
Inghams Enterprises
03.2023 - 09.2024
- Monitor and regulate temperature control in chillers to ensure product quality
- Operate and maintain chillers for cooking, frosting, and sanitization
- Manage production flow and ensure compliance with health and safety standards
- Managed raw material organization and processing in a controlled environment
- Conducted final inspections and packing of products using RF scanners
- Performed manual handling and industrial cleaning duties
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Category Head – Grocery, Retail & Digital Goods
US-Bangla Group
01.2022 - 01.2023
- Launched grocery and food verticals, expanding business across multiple regions
- Developed cross-border strategies integrating travel and retail sectors
- Introduced B2R(Business to Retail) and Private Label channel
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Commercial Manager (Cross-Border)
Daraz Bangladesh – an Alibaba Platform
10.2020 - 12.2021
- Spearheaded international product launches and cross-border logistics
- Led strategic sales and marketing initiatives
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Built relationships with clients to establish new contracts.
Category Lead (Digital Goods) / Category Manager (Travel)
Daraz Bangladesh – an Alibaba Platform
01.2018 - 09.2020
- Developed category expansion strategies and led a team of 10-15 members.
- Managed campaigns, product development, and vendor relations
- Led travel category development, onboarding key business partners
- Launched digital voucher systems, enhancing business offerings
- Identified and reported key performance indicators to define successful category management.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Improved website visibility through development and implementation of SEO strategies.
- Developed travel category from scratch during the initial phase from customer service to seller management to overall campaign and sales
Executive – Strategic Planning & Execution
Daraz Bangladesh – an Alibaba Platform
07.2017 - 12.2017
- Introduced new business ideas in e-commerce, including Travel and Motors
- Identified trends and assessed opportunities to improve processes and execution.
- Strengthened communication skills through regular interactions with supplier, business and market.
- Led transformation activities by demonstrating strategic planning, anticipating functional requirements and proposing solutions.
Vendor Manager – Mobile & Tablets
Daraz Bangladesh – an Alibaba Platform
04.2017 - 07.2017
- Managed daily commercial operations and optimized sales for key brands
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Negotiated and executed contracts on behalf of department.
Education
Bachelor of Arts - Economics
BRAC University
Higher Secondary Certificate (H.S.C) - Science
Notre Dame College
Secondary School Certificate (S.S.C) - Science
Saint Joseph Higher Secondary School
Skills
- Effective Team Management
- Business Growth Strategy
- Supply Chain Management
- Customer Service Excellence
- Analytical Decision Making
- Strategic Implementation
- E-commerce Management
- Quality Assurance & Issue Resolution
- Supervisory Skills & Corrective Actions
Certification
RSA, 12/31/28
Languages
English
Bengali
Hindi
Interests
- Cooking
- Road Trips
- Music
- Volunteer Work
- Video Gaming
- DIY and Home Improvement
Quote
Integrity is Everything
Timeline
QA Officer
Inghams Enterprises
10.2024 - Current
Machine Operator - Post Cook / Production Operator – High Care, Pack Off & Distribution
Inghams Enterprises
03.2023 - 09.2024
Category Head – Grocery, Retail & Digital Goods
US-Bangla Group
01.2022 - 01.2023
Commercial Manager (Cross-Border)
Daraz Bangladesh – an Alibaba Platform
10.2020 - 12.2021
Category Lead (Digital Goods) / Category Manager (Travel)
Daraz Bangladesh – an Alibaba Platform
01.2018 - 09.2020
Executive – Strategic Planning & Execution
Daraz Bangladesh – an Alibaba Platform
07.2017 - 12.2017
Vendor Manager – Mobile & Tablets
Daraz Bangladesh – an Alibaba Platform
04.2017 - 07.2017
Secondary School Certificate (S.S.C) - Science
Saint Joseph Higher Secondary School
Bachelor of Arts - Economics
BRAC University
Higher Secondary Certificate (H.S.C) - Science
Notre Dame College
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