Eavan Ramberg
Darling Point
Summary
I am Currently a student at The University of Sydney, studying a Bachelor of Arts/Advanced Studies (International relations and Politics) Majoring in Criminology. I am a student at St Johns College where I am apart of committees including; Orchestrating St Johns Formal, Reconciliation Committee and the Drama Secretary. I am an enthusiastic, driven worker eager to learn new skills and experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Moshtix
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Managed workload independently with minimal supervision from team lead or manager.
- Improved my skills in Excel, Outlook, Microsoft, Online communication.
Elevate Education
Elevate
02.2023 - 11.2024
- This coaching position required, high levels of communication, online digital skills for coaching via Zoom, enthusiasm and responsibility in guiding students to studying more effectively.
- Gained skills in communicating with children and young adults effectively, learn course work and be able to relay it in a teaching environment, patience and being reliable and punctual.
- Required me to be independent in self directing my work as the classes are just one on one with a student and are shaped to fit the student by my personal judgement.
Bar Attendant
18 Footers Double Bay
06.2023 - 10.2024
- This position has extended my experience in customer service and given me opportunities to work on my skill set such as being apart of a positive team environment and new challenges such as learning on the spot and dealing with stress when working in a face paced environment.
- Exercise my discretion when dealing with customers that are consuming alcohol (RSA), utilise communication skills, follow directions and be a cooperative friendly staff member.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Gained communication skills
Waitress - Bistro
Cruising Yacht Club of Australia
01.2021 - 01.2023
- I was employed by the CYCA as a waitress, the club has many events such as hosting the Sydney to Hobart and working on event jobs including weddings, and many other important catering events
- Working in these events has required me to be able to work well under high pressure, as well as learn skills such as that of customer service
- The Role has required me to: Work under pressure, learn the field of hospitality in a highly established environment, learn to communicate with customers, work on a till and operate it independently as well as be efficient and affable.
Personal Assistant
Little French Heart - Online Retail Store
01.2019 - 01.2022
- I was employed by Little French Heart to assist in all areas of the business
- The roles have been varied and include working on the backend of the business's website, social media as well as the customer-facing side
- Skills in Uploading and publishing on a website; new products, price products by converting the Euro into Australian dollar, photographing and creating instagram posts as well as newsletters and running the social media, packing gifts ordered by customers, ordering couriers, assisting in product choices and brand design choices, selling to customers at markets including the use of ATM apps.
Education
St Vincent's College Potts Point
International Relations, Politics & Criminology
The University of Sydney
Skills
- Reliable
- Trustworthy
- Punctual
- Cooperative
- Friendly
- Work well in a team and autonomously
- Able to follow directions
- Excellent communication skills
- Organised
- Great time management skills
- Documenting
Personal Information
Date of Birth: 10/01/2005
References
- KIM COTTON, Little French Heart, bonjour@littlefrenchheart.com
- BRIONY KENNEDY, Lulworth House, bkennedy@slc.org.au
- TARRAH LUKIC, CYCA, tarrah@blondcatering.com.au
- ELEVATE EDUCATION, leah@elevateeducation.com
- 18 FOOTERS LEAGUE, alina@18footers.com
Certification
- NSW RSA
- Working with Children Check
Timeline
Customer Service Agent
Moshtix
06.2024 - Current
Bar Attendant
18 Footers Double Bay
06.2023 - 10.2024
Elevate Education
Elevate
02.2023 - 11.2024
Waitress - Bistro
Cruising Yacht Club of Australia
01.2021 - 01.2023
Personal Assistant
Little French Heart - Online Retail Store
01.2019 - 01.2022
St Vincent's College Potts Point
International Relations, Politics & Criminology
The University of Sydney
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