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Patty Choeman Koosakultham
Southbank,VIC
Summary
To obtain a position where I can contribute my creativity and knowledge to inspire others. Along with business management skills that I have been studying over the past years as a major in my educations. I am enthusiastic, dedicated and flexible. I always seek new opportunities to advance my knowledge and self-growth. I look forward to be a part of your family by working in the business and creativity fields which includes but not limited to project management, media & marketing, copywriter, social media manager, digital communicator, creative directer and graphic design. I hope that my creativity and individuality will bring a different light and perspectives for the organisation and positively leads us towards a higher level of success and achievement.
Overview
3
3
years of professional experience
13
13
years of post-secondary education
1
1
Language
Work History
Administrator/Receptionist
Orange International College
Port Melbourne, VIC
03.2022 - 04.2022
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Generated reports to suggest corrective actions and process improvements.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Store Manager
Mae Gim Gee Gold Shop
Roi- Et , Thailand
11.2021 - 03.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Answered questions about store policies and addressed customer concerns.
Packing Staff
Sky Global Ice-cream Factory
Clayton South, VIC
09.2021 - 10.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Accountant & Sales Representative
Sahatham Lighting Electrical Devices Store
Phetchaboon, Thailand
11.2017 - 03.2018
- Gathered financial information, prepared documents, and closed books.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
Sales Assistant
Victoria Market Accessory Store
Melbourne, VIC
01.2016 - 12.2016
- Established rapport with customers using active listening and interpersonal skills.
- Gathered and prepared sales materials in preparation for sales meetings.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability and pricing.
Waitress & Cashier
Monkey King Bar & Resturant
Melbourn, VIC
03.2016 - 04.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Receptionist & Waitress
Thai Table Restaurant
Bayswater, VIC
02.2015 - 08.2015
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Kitchen Assistant
Mall Thai Resturant
Vermont, VIC
04.2014 - 08.2014
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
MBA - International Business
RMIT University
Melbourne, VIC 03.2019 - 11.2021
BBA - Business Administration And Management
Swinburne University of Technology
Hawthorn, VIC 07.2016 - 12.2018
Diploma of International Business - International Business
Swinburne University of Technology
Hawthorn, VIC 07.2016 - 12.2018
Cert IV of International Business - International Economics
Swinburne University of Technology
Hawthorn, VIC 07.2016 - 12.2018
VCE - Core VCE Units
Wantirna College
Wantirna, VIC 02.2013 - 12.2015
Skills
Analytical and Critical Thinking
Problem-Solving
Active Listening
Cultural Awareness
Story pitching
Correspondence distribution
Customer/Client relations
Documentation and reporting
Organization and Time Management
Self-Motivated
Excellent Communication
Staff Management
Strategic planning
Policies and procedures
Productivity Softwear [MS Office Suit]
Creativity Software [Social Media Marketing]
Accomplishments
- Economic Principles
- Introduction to the Business Information System
- Industry Consultant Project
- Investigate and design e-business solutions
- Report on finances related to international business
- Analyse data from international markets
- Promote products and services to international markets
- Accounting for Management Decision
- Business and Government in the Global Context
- Global Business and Social Technology
- Accounting for Sustainable Management
- International Strategy
- Economic Principles
- Introduction to the Business Information System
- Industry Consultant Project
- Investigate and design e-business solutions
- Report on finances related to international business
- Analyse data from international markets
- Promote products and services to international markets
- March 2019- November 2021
Personal Information
Market Goods and Services Internationally
Undertake Marketing Activities
Analyse and Present Research Information
Promote Compliance with Legislation
Establish Networks
3
Software
Microsoft Office Suite [Excel Powerpoint Words etc]
Online Collaboration [Teams Zoom Google hangouts Emails Skype etc]
Social Media [Facebook TikTok Instagram Twitter Youtube etc]
Graphic Design [Canva Snappa Stencil iMovie Youtube Studio Adobe Photoshop etc]
Timeline
Administrator/Receptionist
Orange International College
03.2022 - 04.2022
Store Manager
Mae Gim Gee Gold Shop
11.2021 - 03.2022
Packing Staff
Sky Global Ice-cream Factory
09.2021 - 10.2021
MBA - International Business
RMIT University
03.2019 - 11.2021
Accountant & Sales Representative
Sahatham Lighting Electrical Devices Store
11.2017 - 03.2018
BBA - Business Administration And Management
Swinburne University of Technology
07.2016 - 12.2018
Diploma of International Business - International Business
Swinburne University of Technology
07.2016 - 12.2018
Cert IV of International Business - International Economics
Swinburne University of Technology
07.2016 - 12.2018
Waitress & Cashier
Monkey King Bar & Resturant
03.2016 - 04.2016
Sales Assistant
Victoria Market Accessory Store
01.2016 - 12.2016
Receptionist & Waitress
Thai Table Restaurant
02.2015 - 08.2015
Kitchen Assistant
Mall Thai Resturant
04.2014 - 08.2014
VCE - Core VCE Units
Wantirna College
02.2013 - 12.2015