Ebad Malik
Experience Manager with Global experience
Brisbane,QLD
Summary
Dynamic Hotel manager with 5+ years of Experience Globally and Diversity. Ready to utilize top-notch managerial and organizational skills to boost efficiency at designated job and bring global diverse market experience. Managed a team of 100+ members in a high-volume business.
Overview
7
7
years of professional experience
Work History
Hotel Night Manager
Hyatt Regency
Brisbane, QLD
09.2023 - Current
- Work Rotational Shift as Duty manager AM, PM , Night Manager.
- Developed and implemented hotel policies and procedures.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Monitored staff performance and provided feedback to ensure quality standards were met.
- Performing daily financial audits, balancing accounts and preparing reports for management review.
- Implemented strategies designed to improve customer satisfaction ratings.
- Negotiated rates with corporate entities related to extended stay contracts.
- Organized regular meetings with department heads to discuss operational issues and service improvements.
- Collaborated with marketing team to develop promotional activities aimed at increasing revenue.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Conduct financial and Service Auditing including Reports for smooth operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Executive Sales Director
Face to Face Sales
Brisbane, Qld
02.2023 - 09.2023
- Utilized CRM software systems for tracking leads throughout the entire sales cycle.
- Created marketing materials such as brochures, presentations, emails. to support sales initiatives.
- Maximized resources through efficient planning and budgeting resulting in cost savings of 15%.
- Directed and coordinated products, services and sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Recruited, trained, coached and mentored new hires on industry standards and best practices for selling products or services successfully.
- Developed pricing models that resulted in increased profitability across multiple products lines.
- Overhauled internal operating budget consisting of sales and marketing expenditures, identifying wasteful spending.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Front Office Manager
Oaks Hotel and Resorts
Brisbane, Qld
05.2020 - 02.2023
- Worked on Rotational Shifts AM PM Overnight according to occupancy and need to assist equally to all Front Office Staff.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Created and optimized employee schedules for shift coverage.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Events General Manager
The Festive Solution
Karachi, Sindh
01.2017 - 03.2019
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
- Prepared, monitored, and maintained event budgets.
- Maintained close communication with clients to mitigate service issues.
- Organized venues, budgets, guest lists, catering and event timelines.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Certificate V - Advanced Leadership And Business Management
Sydney School of Business And Technology
Brisbane06-2022
Advanced Diploma - Business Leadership And Management
ASMI
Brisbane05-2021
Alevels - Commerce
Whales College
Karachi07.2019
O'Levels - Pre Medical
The City School
Karachi08.2016
BBA - Business Technology
Sydney School of Business And Technology
BrisbaneSkills
- Special Event Coordination
- Guest Experiences
- Different PMS systems including Opera, HMS, CMS, Rezlynx, Starfleet, Maestro, SAP
- Outstanding Communication Skills
- Community Relations
- Marketing
- Brand Management
- Advanced Excel certified
- Sales Pipeline Management
- Revenue Growth
- Sales Presentations
- Competitive Analysis
- Market Penetration
Timeline
Hotel Night Manager
Hyatt Regency
09.2023 - Current
Executive Sales Director
Face to Face Sales
02.2023 - 09.2023
Front Office Manager
Oaks Hotel and Resorts
05.2020 - 02.2023
Events General Manager
The Festive Solution
01.2017 - 03.2019
Certificate V - Advanced Leadership And Business Management
Sydney School of Business And Technology
Advanced Diploma - Business Leadership And Management
ASMI
Alevels - Commerce
Whales College
O'Levels - Pre Medical
The City School
BBA - Business Technology
Sydney School of Business And Technology
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