Ebbony McGarry-Kent
Yeppoon,QLD
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Store Manager/WHS Rep
Lowes
09.2012 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue. Number #1 store consecutively 2 years in a row for the new KPI company wide.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one. this includes travelling to other locations around QLD to train new managers.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Local WHS representative covering all of QLD, attending forum meetings, following up with stores to make sure all necessary monthly reports were completed accurately and to standards. Handling questions and concerns about WHS within stores and providing proper assistance and guidance.
- Relief Area and Regional Manager for QLD looking after over 22 stores, on-call fulltime through weekends up to 65 stores. Handling issues and manager queries while also running my own store.
Store Manager
Rockmans
01.2004 - 01.2012
- Point of contact for 6 stores, from Rockhampton to Townsville.
- Job was to go in and mentor and clean up stores not performing to standards to regain lost sales and potential loss of business
- Improved team morale an performance.
- Was invited to Sydney and nominated as Best Performing Store 3 years in a row.
Skills
- Multitasking and Organization
- Team Building and Leadership
- Outstanding Communication Skills
- Flexible Schedule 24/7 Availability
- Customer Relations
- Problem-Solving
- Honest and Reliable
Timeline
Store Manager/WHS Rep
Lowes
09.2012 - Current
Store Manager
Rockmans
01.2004 - 01.2012
Similar Profiles
Austin SisoukrathAustin Sisoukrath
Specialty Sales Manager at LowesSpecialty Sales Manager at Lowes
Santiago MagallanesSantiago Magallanes
Cashier at LowesCashier at Lowes
Noah BridgesNoah Bridges
Sales Associate at LowesSales Associate at Lowes
EDDIE POWELLEDDIE POWELL
MERCHANDISING SERVICE TEAM ASSOCIATE at LowesMERCHANDISING SERVICE TEAM ASSOCIATE at Lowes
Daniel RitchieDaniel Ritchie
Project Manager at NRG Industrial Pty LtdProject Manager at NRG Industrial Pty Ltd