Ebby Cornish
Birmingham Gardens ,NSW
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Concierge
Vantage Strata
03.2023 - 06.2024
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall resident satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
- Implemented efficient package handling procedures, reducing wait times for residents while maintaining organization of storage spaces.
Casual Deli Assistant
Ashcroft's SUPA IGA Peisley Street
07.2018 - 04.2023
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took on the role as fill in manager over the Christmas and New Year period over two consecutive years. I handled rostering, staff management, product orders and placement on top of my regular role
Office Assistant
Primo Smallgoods
09.2017 - 02.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
Bachelor of Oral Health Therapy - Oral Health
University of Newcastle
Central Coast, NSW11.2025
High School Diploma -
James Sheahan Catholic High School
Orange, NSW12.2021
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Telephone Etiquette
- Team player mentality
- Positive Attitude
- Time Management
- Data Entry
Timeline
Concierge
Vantage Strata
03.2023 - 06.2024
Casual Deli Assistant
Ashcroft's SUPA IGA Peisley Street
07.2018 - 04.2023
Office Assistant
Primo Smallgoods
09.2017 - 02.2019
Bachelor of Oral Health Therapy - Oral Health
University of Newcastle
High School Diploma -
James Sheahan Catholic High School
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