Ebony Bolch

• Maintained the No.1 Sales figures for the months of August ‘24 - January ‘25
• Managed the showroom for the final six months and made executive decisions based on warranties, customer complaints and in store negotiations
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Participated in the necessary study to provide extensive knowledge on all products.
• Prioritised taking pride in servicing a unique, one of a kind showroom that prioritises quality products

• Communicated with managers on significant decisions with customer claims.
• Adhered to Insurance Companies Policies to provide their standard of service for the customers.
• Engaged in the overtime commitment the tasks required during storm season.
• Managed a booking schedule for multiple estimators.
• Problem solve and make arrangements in hard circumstance, this involved having compassion and patience with customers in distress.

- Ability to complete numerous duties in a busy environment

- The attention to detail required ensured stock was replenished and tasks were completed almost immediately

- General tasks included greeting customers, managing the floor and cleaning thoroughly

- General Food, Beverage and Cash handling

- Manage, supervise and train a team of people

- Analyze complex situations and make clear decisions and judgement on actions to be taken

- Provide the best possible outcome for customer complaints

- Ensure the resources are provided for all employees and customers on set

- Maintaining and following WHS standards with customers and staff

(Operates November - January every year)

- Ability to work without supervision in an ongoing retail environment

- Knowledge of available products

- Skills to sell available products to customers

- Replenishment of stock

- Ability to accomplish set tasks through time management skills

- Organised rosters and coordinated tasks for a team of people I managed, this involved:

• Drop off and pick up zones, safe zones

• Creating a route determined by quantity of advert material, time allowance and individual strengths

This opportunity gravitated people towards my team, and I quickly started to attend networking events. I was approached and prepared my own business negotiations. This resulted in temporary work through 6 other companies for multiple agents.

- Experience working in two operating stores:

Main Cafe

• Customer Service Based in Food and Beverage Handling

Wrap it up

• Prepare and deliver quality wraps and smoothies to customers

- Experience in a fast paced environment

- Fluent understanding of the WHS policies and procedures in a hospital

- Replenishing/Controlling stock

- General domestic cleaning duties and expectations

- Mentor and train staff on-the-job