Ebonee Cameron
Gold Coast,QLD
Summary
Adept at fostering customer relationships and resolving complaints with diplomacy, honed as a Customer Support Specialist at ProbeCX. Leveraged CRM software and exceptional customer service skills to enhance satisfaction and productivity. Demonstrated leadership by mentoring new hires, significantly improving team efficiency without compromising service quality.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
ProbeCX
08.2023 - 06.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Server Shift Leader
TopGolf
03.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Babysitter
Private Household
02.2018 - 03.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Crew Member
McDonald's
08.2016 - 10.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Helensvale State High School
Helensvale, QLD12.2018
Skills
- Customer Relationship Management
- Customer Service
- Data Entry
- Computer Skills
- Front-end supervision
- Complaint Handling
Timeline
Customer Support Specialist
ProbeCX
08.2023 - 06.2024
Server Shift Leader
TopGolf
03.2022 - 08.2023
Babysitter
Private Household
02.2018 - 03.2020
Crew Member
McDonald's
08.2016 - 10.2016
High School Diploma -
Helensvale State High School
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