Eboney Thornton
Deception Bay
Summary
Versatile professional with a rich background spanning education, customer service, and manufacturing roles, notably at Milestones Early Childhood Learning Center. Excelled in relationship building and classroom management, enhancing student success and parent satisfaction. Skilled in conflict resolution and effective communication, driving positive outcomes and fostering team collaboration. Achieved significant improvements in learning environments and customer service metrics.
Overview
1
1
Certification
Work History
Educator
Milestones Early Childhood Learning Center
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Collaborated with adults and children to provide safe and educational experience.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
Factory Worker
Supafin Seafoods
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Performed quality checks on finished products to identify and address discrepancies.
Customer Service Representative
Bay Delights
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Factory Hand
Premier Pet
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Enhanced production efficiency by maintaining clean and organized work areas.
- Demonstrated adaptability in handling diverse tasks as per the factory''s requirements, showcasing versatility in various roles.
Customer Service Cashier
Aussie Seafood House
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Sales Representative
McDonald's
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Year 9 -
North Lakes State College
North Lakes, QLDYear 11 -
Deception Bay State High School
Deception Bay, QLD2018
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Classroom management
- Time management
- Lesson planning
- Positive reinforcement
- Conflict resolution
- Parent interaction
- Differentiated instruction
- Cultural awareness
- Active listening
- Critical thinking
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Order processing
- Team development
- Staff training
- Effective communication
- Order taking
- Cleanliness and sanitation
- Knife skills
- Cooking techniques
- Menu development
- Food rotation
- Allergen awareness
Certification
Full first aid and CPR in an educational setting
Timeline
Full first aid and CPR in an educational setting
Educator
Milestones Early Childhood Learning Center
Factory Worker
Supafin Seafoods
Customer Service Representative
Bay Delights
Factory Hand
Premier Pet
Customer Service Cashier
Aussie Seafood House
Customer Service Sales Representative
McDonald's
Year 9 -
North Lakes State College
Year 11 -
Deception Bay State High School
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