Eboni Hughes
NORTH BOOVAL,Australia
Summary
Highly organized and methodical individual with a proven ability to adapt and thrive in fast-paced environments. Excels in managing a constant flow of tasks and embraces new challenges. Approachable team player with excellent communication skills. Brings extensive experience in administration and management roles, including data entry, staff and patient management, customer service, phone management, time management, rostering, problem-solving, policy and standards management, WHS conduction, and clinical auditing. Passionate healthcare industry professional with 17 years of experience in the dental field alongside medical centers. Equally dedicated to healthcare and administration.
Overview
19
19
years of professional experience
Work History
Practice Manager
Tooth Booth Dentist
06.2024 - Current
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Dental Front Office Coordinator
Flossophy
05.2023 - 06.2024
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Facilitated seamless collaboration among team members by organizing regular staff meetings and coordinating schedules for optimal coverage.
- Managed office bookkeeping with insurance billing and patient payments.
- Invested in staff development through regular performance evaluations, constructive feedback, and encouragement of ongoing professional growth.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Clinical Coordinator
Brisbane Prosthodontics
06.2022 - 05.2023
- Assisting Specialist with all admin requirements
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Built strong relationships with patients and families for optimized care satisfaction.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
Marketing/Payment Plan Administration
Dental Members Australia
04.2022 - 06.2022
- Conducted thorough reviews of existing plans, identifying opportunities for improvement based on participant feedback and industry standards.
- Streamlined plan administration processes by implementing efficient recordkeeping and tracking systems.
- Managed the transition to a new plan provider, ensuring seamless continuation of services for participants.
- Established clear lines of communication with various departments to ensure accurate reporting of employee data for plan administration purposes.
Practice Coordinator
Dental Members Australia
01.2022 - 04.2022
Administration Clerk
Ramsay Health Care
09.2021 - 01.2022
- Admissions, patient data entry upon presentation, communicating with doctors and nursing staff
Practice Manager / Dental Coordinator
Primary Dental
03.2018 - 09.2021
- Company Overview: National Dental Practice Group
- Overseeing the daily logistics of 2 dental practices for a National Dental Practice Group
- Implementation of office procedures and protocols
- Recall management
- Coordination of Clinic schedule
- Management of treatment schedules
- Roster implementation for 3 clinics
- Time Management of Patients and Staff
- Accounts reconciliation
- Reports & Banking
- Implementation of payment plans for both practice & patients
- Reception duties
- WHS Officer
- Ensuring building maintenance is kept up to date
- Supervise staff as necessary
- Recruitment and selection of permanent and temporary staff
- Staff induction and training
- Monitoring and evaluating training on a regular basis
- Keep and monitor staff records (to include CPD, holiday & sick days)
- Ensuring contracts continually meet current legislation
- National Dental Practice Group
Practice Manager / Front Office Coordinator
Lake View Dental
06.2017 - 03.2018
Orthodontic / Implant Surgery Assistant / Receptionist
Pacific Smiles
08.2016 - 06.2017
Dental Assistant / Receptionist
Preventistry
02.2014 - 08.2016
Dental Assistant
Peter Morton Dentist
11.2009 - 03.2010
Receptionist / Dental Assistant
Mike Keys Dental Care
08.2005 - 12.2008
Education
High School Diploma -
Noosa District State High
Cooroy, QLD01.2005
Skills
- Staff Scheduling
- Clinical Leadership
- Clinical Documentation
- Developing training programs
- Staff Development
- Patient services management
- Medical Records Management
- Clinical Supervision
- Patient relationship management
- Infection Control
- Patient Care
- Patient care planning
- Case Management
- Clinical inventory control
- Protocol adherence
- Clinical staff support
- Compliance with regulatory guidelines
References
Reference provided upon request
Personal Information
Available: 2 week Availability
Timeline
Practice Manager
Tooth Booth Dentist
06.2024 - Current
Dental Front Office Coordinator
Flossophy
05.2023 - 06.2024
Clinical Coordinator
Brisbane Prosthodontics
06.2022 - 05.2023
Marketing/Payment Plan Administration
Dental Members Australia
04.2022 - 06.2022
Practice Coordinator
Dental Members Australia
01.2022 - 04.2022
Administration Clerk
Ramsay Health Care
09.2021 - 01.2022
Practice Manager / Dental Coordinator
Primary Dental
03.2018 - 09.2021
Practice Manager / Front Office Coordinator
Lake View Dental
06.2017 - 03.2018
Orthodontic / Implant Surgery Assistant / Receptionist
Pacific Smiles
08.2016 - 06.2017
Dental Assistant / Receptionist
Preventistry
02.2014 - 08.2016
Dental Assistant
Peter Morton Dentist
11.2009 - 03.2010
Receptionist / Dental Assistant
Mike Keys Dental Care
08.2005 - 12.2008
High School Diploma -
Noosa District State High
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