Summary
Overview
Work History
Skills
Referrees
Certification
Timeline
Generic

Ebonie Free

Hervey Bay,QLD

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Pocket Herb Farm. Skilled in strategic planning and team leadership, adept at resolving conflicts and optimizing team performance. Demonstrates exceptional time management and verbal communication abilities, consistently exceeding productivity goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Micro Herb Seed & Pack Manager

Pocket Herb Farm
01.2021 - 09.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Invoices and following consignments for Main Food Distributors throughout Australia
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

House Cleaner

Annes Cleaning Service
04.2020 - 11.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Increased efficiency in completing tasks by implementing new techniques learned from industry training programs or workshops attended.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Changed bed linens and collected soiled linens for cleaning.

Kitchen Hand

Billinudgel Hotel
02.2017 - 04.2020
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Training and Development

Strategic Planning

Operations Management

Sales management

Product Management

Teamwork and Collaboration

Decision-Making

Multitasking

Referrees

Bradley Thomas 

Ex Manager Pocket Herb Farm

0401 232 433


Nick Mead

Lead Manager Pocket Herb Farm

0456 844 605


Craig Barnham

Manager Billinudgel Hotel

0438 227 660

Certification

  • Licensed Forklift Operator
  • First Aid Certificate
  • Drivers License
  • Confident Operator Front End Loader (Unlicensed Currently)

Timeline

Micro Herb Seed & Pack Manager

Pocket Herb Farm
01.2021 - 09.2024

House Cleaner

Annes Cleaning Service
04.2020 - 11.2021

Kitchen Hand

Billinudgel Hotel
02.2017 - 04.2020
Ebonie Free