Ebonie Wells

• Delivered exceptional customer service in fast-paced, high-volume dealership, enhancing customer satisfaction and loyalty.
• Delivered exceptional customer service in fast-paced, high-volume dealership, enhancing customer satisfaction and loyalty.
• Assist the Sales team with day-to-day operational tasks and customer inquiries.
• Answer incoming calls and assist walk-in customers, ensuring enquiries are directed to the appropriate department or team member.
• Coordinate and manage customer communications, messages, and appointments.
• Contribute to the efficient operation of the Front of House team, working collaboratively with Reception staff and the in-house café team.
• Managed multiple priorities while ensuring accuracy and professionalism, contributing to streamlined operations.
• Managed multiple priorities while ensuring accuracy and professionalism, contributing to streamlined operations.
• Provided administrative support to the Administration, Sales, Fleet, and Delivery departments.

• Managed central telephone system, directing calls to appropriate departments to ensure efficient communication.
• Answered central telephone system and directed calls accordingly.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Addressed and resolved customer problems and complaints, enhancing satisfaction and trust.
• Confirmed appointments and updated client records while effectively communicating with clients to ensure accurate information.
• Maintained confidentiality of information regarding clients and company.

Coordinated inventory and ordering of office resources to ensure availability.

Handled high volume of incoming call inquiries, providing timely assistance to callers.

Processed booking requests for study hall spaces, optimizing usage of facilities.

Managed inventory and ordering for office resources.

• Transported goods to ensure timely delivery and maintain customer satisfaction.
• Delivered packages efficiently using company-provided vehicles.
• Followed delivery schedules to ensure timely arrivals.
• Maintained accurate delivery logs and records for tracking purposes.

• Prepared and cooked meals to exceed customer expectations.
• Provided customer service by assisting clients with inquiries and resolving issues.
• Executed barista responsibilities to enhance customer satisfaction.
• Maintained cleanliness of work areas to ensure a safe and organized environment.

• Processed orders promptly to ensure timely delivery.
• Coordinated shipping and handling processes to optimize workflow.
• Maintained organization of warehouse and inventory.
• Inspected products for quality assurance.
• Maintain Warehouse and Inventory

• Customer Service
• Prepared meals in a fast-paced kitchen
• Assembled burgers following company recipes
• Prepared burgers consistently to meet customer expectations and contribute to timely service
• Ensured cleanliness of work area to provide a safe environment for customers and staff
• Cleaned dishes efficiently to maintain kitchen hygiene
• Ensured cleanliness of dining area throughout shifts
• Managed drive-thru operations for quick service

• Customer Service
• Prepared meals for customers according to restaurant standards
• Grilled and assembled burgers to order for customers
• Prepared burgers consistently to meet customer orders and uphold quality standards
• Maintained cleanliness to ensure a welcoming environment for customers
• Cleaned and sanitized dishes in a fast-paced kitchen environment
• Opening & Closing of the store
• Served customers at drive-thru window efficiently and accurately