Summary
Overview
Work History
Education
Skills
Timeline
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Ebonique Bess

Boronia Heights ,QLD

Summary

Driven by a passion for excellence, I leveraged my cash handling expertise and emotional intelligence at The Star Casino to enhance customer satisfaction and streamline operations. My proactive approach and dedication to teamwork significantly contributed to achieving and surpassing sales targets at Kmart, showcasing my ability to lead and collaborate effectively.

Overview

3
3
years of professional experience

Work History

Casino Cage Cashier

The Star Casino
05.2024 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
  • Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
  • Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
  • Enhanced casino customer satisfaction by providing timely and professional assistance with financial transactions.
  • Reduced wait times for customers by consistently prioritizing speed without sacrificing accuracy in all transactions.

Sales Assistant

Kmart
08.2021 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Fulfilled customer online orders, picked and packed orders in a timely manner.

Education

Bachelor Of Criminology And Criminal Justice - Criminal Justice

Griffith University
Brisbane, QLD

Park Ridge State High School
Park Ridge, QLD
11.2022

Skills

  • Cash handling expertise
  • Initiative-taking
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Emotional Intelligence
  • Leadership
  • Attention to Detail

Timeline

Casino Cage Cashier

The Star Casino
05.2024 - Current

Sales Assistant

Kmart
08.2021 - Current

Bachelor Of Criminology And Criminal Justice - Criminal Justice

Griffith University

Park Ridge State High School

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Ebonique Bess