Ebonnie Kelu
Summary
I am an innovative,creative optimistic energetic customer orientated individual I prioritize customers because they are the heartbeat of an Airlines operation. I treat every one as a VIP I have won numerous Customer Service Awards, because I have gone above and beyond with my customer service my personal motto as a former cabin crew, As soon as I operate its not about me but its about the passengers. It is not always about the destination but it is about the journey the moments, we create that leaves an imprint an impact that attracts people from all walks of life which generates income profit and success for an Airline.
Overview
19
19
years of professional experience
Work History
Multi-Fleet Cabin Crew
PNG Air Airlines
08.2017 - 02.2023
Ticketing Officer/ Sales and Marketing Officer
PNG Air Airlines
08.2016 - 08.2017
Freight Officer
PNG Air Airlines
08.2015 - 08.2016
Receptionist
Nelson Lawyers
01.2013 - 01.2014
Vehicle Registration Officer /Receptionist Assistant
Wheels Limited
03.2010 - 03.2012
Switchboard Operator
Inchcape Shipping Services
01.2006 - 02.2009
Receptionist/Volunteer
Cheshire Disability Homes
04.2004 - 05.2006
Education
Aviation
Aviation Australia
Brisbane, QLD07.2023
Responsible Service of Alcohol
Barrington Training Services
QLD, Australia08.2022
Accounting
International Training Institute
Port Moresby Papua New Guinea2005
Skills
- Enjoy Teamwork
- Hardworking, consistent, dedicated and committed
- Customer orientated
- Great communication skills
- Can easily build rapport
- Able to multi-task, leadership, decision making
- Situationally aware of my surrounding
- able to solve problems
- Time and safety conscious
- Appreciate cultural diversity
- Physically Fit
- Flexible and adaptable
- Able to swim unaided
- Show empathy
- Optimistic and have a great sense of humour
- Confident
Accomplishments
- 2004- Principles Award for contributing socially and academically ( International Training Institute)
- 2015-Employee Idea of the month award with PNG Air
( Freight Department)
- 2017- Employee idea of the month award with PNG Air
( Reservation)
- 2018- Employee of the month Cabin crew Honesty Award
( Flight Operations Department)
- 2019- Cabin Crew Outstanding Customer Service Award
( Flight Operations Department)
- 2020- Cabin Crew Outstanding Customer Service Award
( Flight Operations Department)
- 2020- Certificate of recognition appreciation and dedication
to the Airline
Timeline
Multi-Fleet Cabin Crew
PNG Air Airlines
08.2017 - 02.2023
Ticketing Officer/ Sales and Marketing Officer
PNG Air Airlines
08.2016 - 08.2017
Freight Officer
PNG Air Airlines
08.2015 - 08.2016
Receptionist
Nelson Lawyers
01.2013 - 01.2014
Vehicle Registration Officer /Receptionist Assistant
Wheels Limited
03.2010 - 03.2012
Switchboard Operator
Inchcape Shipping Services
01.2006 - 02.2009
Receptionist/Volunteer
Cheshire Disability Homes
04.2004 - 05.2006
Aviation
Aviation Australia
Responsible Service of Alcohol
Barrington Training Services
Accounting
International Training Institute
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