Ebony Baron-Stockwell
Geographe,WA
Summary
I'm a motivated young adult based in Geographe Busselton interested in full time work. I'm flexible with my schedule and eager to work weekends and late nights. I have thoroughly enjoyed working in hospitality and have experience in waitressing, serving, food prep, and have began working towards obtaining my managers certificate. I'm adept at working effectively under pressure and enjoy being part of a team.
I'll always come to work with a positive attitude and will take on any challenge given.
Overview
6
6
years of professional experience
Work History
Venue Manager
Bobcha Korean
Busselton, Western Australia
11.2023 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Events Team Member
Origins Market
Busselton, Western Australia
04.2023 - 11.2024
- Coordinated with vendors to ensure timely delivery of materials needed for events.
- Organized and managed the setup of event venues, including decorations and equipment.
- Provided customer service support during events, ensuring guests had a positive experience.
- Managed registration process for attendees, including collecting payments where applicable.
- Monitored event progress throughout the day and made adjustments as needed.
- Analyzed data from past events to determine ways to optimize future ones in terms of cost savings or audience engagement.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Refused admittance to unwelcome persons or individuals without tickets or passes.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
Janitorial Cleaner
Origins Market
Busselton, WA
12.2022 - 03.2023
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Notified superiors of damaged fixtures, dispensers and furniture or building issues.
- Read and followed company, customer and safety rules, policies and procedures.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Collected trash from floors within hallways, bathrooms and work areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
Fruit and Veg Assistant
Origins Market
Busselton, WA
03.2022 - 03.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Sanitized food preparation areas with company-approved cleaning products.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Stall Holder/Vendor
Precious Plastics Origins Market
Busselton, WA
01.2022 - 03.2023
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Maintained store and maintained appearance.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Replenished retail merchandise and displays to deliver strong visual presentation.
- Set up visually appealing promotional displays.
- Invited customers to participate in store activities and special events.
Professional Face Painter
Fervour Entertainment
Busselton, WA
09.2019 - 08.2022
- Designed and applied theatrical looks for plays, musical events and theatre shows.
- Collaborated with others to discuss new opportunities.
- Combined artistic skill with customer suggestions to create unique designs.
- Adhered to health and safety protocols for guest and employee benefit.
- Maintained cleanliness and neatness of work areas .
- Entertained children in public performances, hosted dance parties, toured guests through event attractions, dressed in character costumes and delighted children with arts and crafts projects.
Hardware Assistant
Thrifty Link Hardwares
Nannup, WA
01.2019 - 09.2019
- Greeted customers promptly and responded to questions.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
St Mary Mackillop Catholic College
Busselton WA11.2021
Skills
- Customer Service
- Detail-Oriented
- Cooperative Attitude
- Cleaning and Sanitizing
- People Skills
- Cash Handling
- Time Management
- Positive Team Player
Additional Information
- 60+ Hours of Community Service
- Certificate III in Music Industries
- RSA - Obtained 26/06/2023
- Currently completing my WA APPROVED MANAGERS COURSE
Timeline
Venue Manager
Bobcha Korean
11.2023 - Current
Events Team Member
Origins Market
04.2023 - 11.2024
Janitorial Cleaner
Origins Market
12.2022 - 03.2023
Fruit and Veg Assistant
Origins Market
03.2022 - 03.2023
Stall Holder/Vendor
Precious Plastics Origins Market
01.2022 - 03.2023
Professional Face Painter
Fervour Entertainment
09.2019 - 08.2022
Hardware Assistant
Thrifty Link Hardwares
01.2019 - 09.2019
High School Diploma -
St Mary Mackillop Catholic College
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