Ebony Brown
Clare,SA
Summary
Accomplished Duty Manager at YMCA, adept in staff training and development, and maintaining high safety standards. Demonstrated professionalism by mentoring teams and enhancing swimmer safety, complemented by exceptional attention to detail. Recognized for outstanding customer service, embodying integrity and effective communication, both written and oral.
Professional management with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
6
6
years of professional experience
Work History
Duty Manager (Life Guard/Swim Teacher)
YMCA
12.2020 - Current
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Lifeguard
The Aqua Dome
04.2022 - 10.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Customer Service
IGA
08.2020 - 01.2022
- Exceeded sales goals through exceptional customer service and product knowledge.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Managed high call volume while maintaining exemplary customer service standards.
- Earned recognition in the town for providing excellent customer service.
Chicken Catcher
Skilania
04.2019 - 03.2020
- Provided guidance to new chicken catchers, sharing best practices and techniques for improved results.
- Assisted with loading trucks in a timely manner, adhering to strict schedules and deadlines for chicken deliveries.
- Supported farm management by reporting any issues related to chicken welfare or facility conditions promptly.
- Participated in ongoing training sessions to stay updated on industry standards and best practices for chicken handling procedures.
- Managed stress effectively during peak periods of chicken catching, maintaining consistent performance under pressure.
- Developed strong relationships with coworkers, fostering teamwork and cooperation within the group of catchers.
Education
No Degree - SACE
Riverton And District High School
SA12-2022
Certificate III - Fitness
TAFE SA
SA12-2021
Skills
- Team supervision
- Attention to detail
- Professionalism and integrity
- Written and oral communication
- Staff training and development
- Time management
- New employee training
Timeline
Lifeguard
The Aqua Dome
04.2022 - 10.2022
Duty Manager (Life Guard/Swim Teacher)
YMCA
12.2020 - Current
Customer Service
IGA
08.2020 - 01.2022
Chicken Catcher
Skilania
04.2019 - 03.2020
No Degree - SACE
Riverton And District High School
Certificate III - Fitness
TAFE SA
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