Ebony Cawthorn
New Town,TAS
Summary
I am a young, strong willed and opened minded individual. With management experience in two different jobs as an 18 year old, I have learnt many skills in different areas.
Overview
5
5
years of professional experience
Work History
Shift Manager
Mcdonalds
Rosny Park, TAS
07.2023 - 11.2024
- Inspected work areas regularly for cleanliness and organization standards.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Barista Manager
Parklane Espresso
Hobart, TAS
11.2021 - 06.2024
- Managed barista staff, ensuring proper training and scheduling.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Established and adjusted ordering parameters to manage inventory.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Crew Coach
Mcdonalds
Rosny Park, TAS
11.2021 - 06.2023
- Provided feedback to team members on their performance, progress and areas of improvement.
- Cultivated a positive work environment through recognition programs, employee engagement initiatives and team building activities.
- Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
Crew Member
Mcdonalds
Sydney, NSW
04.2020 - 10.2021
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Wiped down tables and equipment, swept and refilled stock.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Cert 3 Early Childhood Education -
Tas TAFE
Warrane, TAS12-2021
Some College (No Degree) - High School Student
St Scholastica's College
Glebe, NSW10-2021
Skills
- Inventory Control
- Supply Ordering
- Energetic and Enthusiastic
- Staff Development
- Safety Compliance
- Quality Assurance
- Flexible Schedule
- Workplace Safety
- Cash Handling
- Employee Training
Timeline
Shift Manager
Mcdonalds
07.2023 - 11.2024
Barista Manager
Parklane Espresso
11.2021 - 06.2024
Crew Coach
Mcdonalds
11.2021 - 06.2023
Crew Member
Mcdonalds
04.2020 - 10.2021
Cert 3 Early Childhood Education -
Tas TAFE
Some College (No Degree) - High School Student
St Scholastica's College
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