Ebony Ciacic
Keilor
Summary
Experienced and results-driven Project Manager and Sales and Customer Servixe Manager with over 5 years in the scaffolding and construction industry, currently leading projects at Shaba Scaffolding. Proven track record in overseeing large-scale commercial and industrial scaffolding operations, ensuring safety, cost control, and timely project delivery and in the building materials industry, including bricks, masonry, and construction products. Proven ability to drive revenue growth, enhance customer satisfaction, and lead high-performing sales teams. Strong leadership and problem-solving abilities, with expertise in site management, contractor coordination, and compliance with OSHA and local safety regulations. Seeking to contribute to Austral Bricks’ commitment to innovation and service excellence through strategic leadership, client relationship development, and solution-oriented sales management.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Project Manager
Shaba Scaffolding
Sunshine
04.2025 - Current
- Coordinated project timelines and resources for scaffold installation tasks.
- Assisted in developing safety protocols for scaffolding operations on-site.
- Communicated with team members to ensure smooth workflow and task completion.
- Monitored project progress and reported updates to senior management regularly.
- Organized materials and equipment necessary for scaffolding projects efficiently.
- Facilitated training sessions on scaffold safety and operational procedures for staff.
- Collaborated with clients to understand project specifications and requirements clearly.
- Supported budgeting efforts by tracking project expenses and resource allocation accurately.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
- Provided guidance to team members regarding tasks assigned to them.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Manager, Sales and Customer Support
Austral Bricks
Wollert
02.2022 - 02.2025
- Managed customer inquiries to ensure timely and accurate responses.
- Coordinated sales strategies to enhance customer engagement and support.
- Trained staff on product knowledge and customer service best practices.
- Developed training materials to improve team performance in sales support.
- Oversaw daily operations of the sales and customer support teams.
- Implemented feedback systems to gather insights from customers and staff.
- Collaborated with marketing to align promotional efforts with sales goals.
- Evaluated team performance and provided constructive feedback for improvement.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Initiated weekly calls with customers in order to assess their experience with our products and services and address any concerns they may have had.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
- Trained staff on new products, services, and procedures related to customer service operations.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Implemented processes for tracking customer queries, complaints, issues and resolutions.
- Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.
- Managed team of 25 customer service representatives to ensure high level of customer satisfaction.
- Developed and implemented strategies for increasing sales volume and improving customer loyalty.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Directed and coordinated products, services and sales activities.
- Oversaw regional and local sales managers and staff.
Education
Catholic Regional College
Keilor North , VICCertificate in Allied Health Assistance -
Australian Catholic University
Melbourne , VIC 01.2018 - 11.2020
Some College (No Degree) - Certificate IV in Customer Engagement / Sales Mana
RMIT
Bundoora , VICSkills
- Scaffolding Systems (Cuplock, Tube & Fitting, Kwikstage)
- Construction Project Management
- Budget & Cost Control
- Team Leadership & Supervision
- Safety Compliance (OSHA, local codes)
- Risk Assessment & Mitigation
- Project Scheduling (MS Project)
- Exceptional Client & Stakeholder Communication
- B2B & B2C Sales Strategy
- Construction & Building Materials Expertise
- Customer Relationship Management
- Team Leadership & Coaching
- KPI Management & Sales Forecasting
- CRM Tools (Salesforce)
- Conflict Resolution & Complaint Handling
- Product Knowledge: Bricks, Pavers, Cladding
- Cross-Functional Collaboration
- Warehouse & Supply Chain Coordination
- Excel (Advanced), Word, PowerPoint
- Risk assessment
- Safety protocols
- Quality assurance
- Team collaboration
- Budget management
- Time management
- Contract management
- Client relationship
- Problem solving
- Performance tracking
- Strategic planning
Timeline
Project Manager
Shaba Scaffolding
04.2025 - Current
Manager, Sales and Customer Support
Austral Bricks
02.2022 - 02.2025
Certificate in Allied Health Assistance -
Australian Catholic University
01.2018 - 11.2020
Catholic Regional College
Some College (No Degree) - Certificate IV in Customer Engagement / Sales Mana
RMIT