Ebony Collins
Merimbula,NSW
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at The Old Spaghetti Factory International Inc., ensuring guest satisfaction and efficiency. My ability to resolve conflicts and build relationships contributed to a significant improvement in guest experiences, showcasing my strong work ethic and dedication to excellence.
Overview
4
4
years of professional experience
Work History
Server/ Bartender
The Old Spaghetti Factory International Inc.
Banff
06.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Waitress
Club Sapphire
Merimbula, NSW
06.2020 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Certificate III - Animal Studies
TAFE NSW
Online12.2021
Certificate II - Hospitality
TAFE NSW
NSW 12.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Reliable and Responsible
- Warm and Friendly
- Relationship Building
- Conflict and Complaint Resolution
- Cleaning and sanitizing
Timeline
Server/ Bartender
The Old Spaghetti Factory International Inc.
06.2023 - 04.2024
Waitress
Club Sapphire
06.2020 - 04.2022
Certificate III - Animal Studies
TAFE NSW
Certificate II - Hospitality
TAFE NSW