Summary
Overview
Work History
Education
Skills
Websites
References
Referees
Accomplishments
Surfing
Timeline
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Ebony Conrick

Chippendale,NSW

Summary

I am an energetic worker with great people skills, smart, reliable and considered a team player.

I am outgoing and committed to efficiently serve customers and help them with their questions and ensuring that customers receive requested items quickly.


Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements.

Overview

6
6
years of professional experience

Work History

Textiles Department Supervisor

JD Sports
04.2023 - Current

SUMMARY

  • I have been part of two store open days
  • Practiced in customer sales, store opening and closing procedures and operational improvements
  • Assist the management team to drive all key KPI's and deliver growth on budgets
  • Utilise best sellers reporting to maximise product sell through
  • Support with new team members Inductions and on-going training to build bench strength for future store

expansion

  • Uphold company retail standards and deliver store visual excellence
  • Demonstrate customer service excellence and support with team zoning


KEY RESPONSIBILITIES

Financial

  • Support management team to complete all weekly action plans
  • Drive conversion, ATV and UPT through regular updates on sales & KPI performance
  • Review performance/positioning of dept best sellers to ensure maximum sell through
  • Demonstrate engagement with in-store kiosk to maximise sales

Visual Presentation/Retail Standards

  • Understand FW run order and key franchise's to support department sales
  • Understand Textiles layout and best sellers to support department sales
  • Maintain dept. retail standards throughout the day
  • Ensure dept. cleanliness is in line with company expectation
  • Supervise open and close downs to deliver department recover expectation

• Support IM to update product sell through and maintain company visual standards

Retail Sales Assistant

Attik
05.2022 - 05.2023


  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders and gift card activations.

Front of House Staff Member

Ms Ho
10.2022 - 02.2023
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Prepared alcoholic beverages such as standard cocktails for guests.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

Front of House

Suffolk Bakery
09.2020 - 01.2022
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Resolved guests complaints while maintaining a positive customer environment.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.

Waitress

Hunky Dory Fish And Chip Shop
03.2019 - 09.2020
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Retail Assistant

Byron Surf
05.2019 - 08.2019
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Front Counter Customer Service

Flaky Tart Bakery
05.2018 - 01.2019
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Processed customer orders and accurately entered into order system.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Completed sales transactions, including all accepted forms of payment.
  • Demonstrated knowledge and applied proper food handling standards.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Worked with iPad pos system called revel.
  • Cash handling

Education

NSW RSA

Bachelor of Fashion Design - Fashion Design

Torrens University Australia
Sydney, NSW
12.2025

High School Diploma -

Xavier Catholic College
Lennox Head, NSW
12.2022

Skills

  • Customer Service
  • Product promotion
  • Cleaning and sanitizing
  • Order taking
  • Stockroom organization
  • Menu Recommendations
  • Relationship Building
  • Point of Sale Systems
  • Transactions and Cash Handling

References

  

20/02/2023

My name is Gerome Delosreyes,

Restaurant Manager of Ms Ho Vietnamese Restaurant, Byron Bay. I'm writing regarding Ebony Conrick, a former staff member of mine, in whom I am enthusiastically recommending for employment.

Ebony worked for me as a front of staff member here at Ms Ho. Ebony fulfilled a wide range of responsibilities; customer service, waiting tables, making cocktails as a bartender, helping manage bookings, hosting & seating patrons, running food. Ebony was certainly considered a senior staff member and an important part of our team.

Ms Ho is an extremely busy little establishment with a strong local

following. The 80-seater restaurant is fully booked most evenings, is highly demanding and requires staff to be fast, efficient, be able to multitask and be able to work under pressure. Under these conditions Ebony performed for us near flawlessly.

If you have any further questions regarding Ebony's candidacy,


please don't hesitate to contact me on 0428 648 177 or gerome.d.r@gmail.com
Regards Gerome Delosreyes,



16th July 2020

To Whom It May Concern,

I would like to recommend Ebony Conrick as a candidate for a position at your

workplace. In her position as FOH attendant, Ebony was employed in our shop

from mid-2019 to July 1st 2020.

Throughout her time with our workplace, Ebony continuously demonstrated a

range of critical skills that made her a great asset to the workplace and I have no

doubt that she would bring the same professionalism, attitude and top-tier

customer service to your business.

Ebony was punctual and always willing to stay behind and help out when she

was needed. She has a mature nature along with a confident manner when

communicating with customers, which I have found rare in people her age. I

witnessed her settle customer disputes and problem solve on numerous

occasions and was much liked amongst both our customers and her peers. I

always had great confidence in delivering great service when working alongside

Ebony.

Ebony is an intelligent, bright young lady who brings positive energy into the

workplace and has a great future ahead of her. I believe she would greatly

benefit any workplace that gave her the opportunity and therefore would strongly

recommend Ebony to any future potential employers.

Sincerely,

Joey Jordan

FOH Manager

Hunky Dory

0422 133 481



Referees

Jacqueline Garrett - 0427440496 Owner Attik 

 

Gerome Delosreyes 0428 648 177 - Ms Ho’s


Joey Jordan - 0422 133 481 Hunky Dory



Accomplishments

    I am proud to have created the first ever Under 18 girls team to compete in the Surd Aid Cup. We raised close to $12,000 for the Women and Children of Indonesia. My team consisted of myself age 13, Lucy age 14, Laila age 16 and Sarah age 18.

    It proved to me that age is no barrier you just need to put your mind to it.

Surfing

Awards:

2019 -

  • Second NCIS Secondary Surfing Competition
  • Surf Scholarship - Global Surf Industries - Life is better when you surf

2018 -

  • - First Bondi Girls Surfrider under 18 ( age13)
  • - Second Ladies open Bondi Girls Surfriders ( age 13)
  • - Third Maroubra girls Junior (only competed in 2 comp's out of 6)
  • - Sixth Bondi Board riders open women's (age 13)

2017

  • - First Bondi Girls Surfrider open women's (age 12)
  • - Second Bondi Girls Surfrider under 18 ( age12)

Timeline

Textiles Department Supervisor

JD Sports
04.2023 - Current

Front of House Staff Member

Ms Ho
10.2022 - 02.2023

Retail Sales Assistant

Attik
05.2022 - 05.2023

Front of House

Suffolk Bakery
09.2020 - 01.2022

Retail Assistant

Byron Surf
05.2019 - 08.2019

Waitress

Hunky Dory Fish And Chip Shop
03.2019 - 09.2020

Front Counter Customer Service

Flaky Tart Bakery
05.2018 - 01.2019

NSW RSA

Bachelor of Fashion Design - Fashion Design

Torrens University Australia

High School Diploma -

Xavier Catholic College
Ebony Conrick