Ebony Dayman
Largs North,SA
Summary
I am 17 years old, currently out of school and passionate about working. i consider myself professional, reliable and ambitious. With over 3 years of working in hospitality & retail i am ready to learn new things.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Panini Kitchen & Co
North Adelaide, South Austrlia
11.2024 - 03.2025
- Trained new baristas on coffee preparation techniques and customer service standards.
- Trained front-of-house staff on cafe policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Ordered products from suppliers when inventory was low or out of stock.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Assisted customers in selecting beverages based on their preferences.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Established and adjusted ordering parameters to manage inventory.
- Maintained a clean and well-stocked work area throughout shifts.
Hospitality Worker
St louis
Semaphore , South Austrlia
06.2024 - 11.2024
- Greeted customers and provided them with menus.
- Assisted in seating guests and ensuring they were comfortable.
- Answered questions regarding menu items, special offers and other restaurant information.
- Took orders accurately
- Served food and drinks to customers in a timely manner.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Cleaned, cleared tables.
- Restocking all inventory.
- Monitored inventory levels for all items used in the workplace.
- Trained new workers in hospitality.
- Resolved customer complaints professionally while maintaining a friendly attitude towards the customer.
Hairdressing Apprentice
Sir Fletcher
Largs Bay, South Austrlia
02.2024 - 06.2024
- Provided basic treatments such as scalp massages and conditioning treatments.
- Prepared hair for cutting and styling by washing, drying, and combing it.
- Maintained a clean work environment by sweeping, mopping, dusting, and sanitizing equipment.
- Instructed clients on how to properly care for their hair at home between visits.
- Recommended products based on individual client needs.
- Performed chemical services such as coloring, highlighting, bleaching, perms and relaxers.
- Assisted senior stylists with more complex tasks such as weaving or extensions.
- Participated in professional development classes to stay up-to-date on new techniques and trends in hairdressing.
- Greeted customers upon arrival and provided them with refreshments while they wait for their appointment to begin.
- Observed senior stylists during services to learn different techniques and gain experience.
- Ensured that each client was comfortable throughout the duration of the service.
- Kept accurate records of customer information including contact details, payment methods used, services rendered.
- Organized inventory of supplies including shampoo, conditioner, colorants.
- Upsold additional products or services to clients when appropriate.
- Communicated effectively with other staff members regarding scheduling conflicts or customer issues.
- Attended team meetings to discuss new strategies for improving customer satisfaction levels.
- Responded to customer inquiries by phone, email, and in person.
Hairdressing Apprentice
Bloom Hair Artistry
Greenwith, South Austrlia
02.2024 - 02.2024
- Prepared hair for cutting and styling by washing, drying, and combing it.
- Provided basic treatments such as scalp massages and conditioning treatments.
- Maintained a clean work environment by sweeping, mopping, dusting, and sanitizing equipment.
- Instructed clients on how to properly care for their hair at home between visits.
- Recommended products based on individual client needs.
- Performed chemical services such as coloring, highlighting, bleaching, perms and relaxers.
- Assisted senior stylists with more complex tasks such as weaving or extensions.
- Participated in professional development classes to stay up-to-date on new techniques and trends in hairdressing.
- Greeted customers upon arrival and provided them with refreshments while they wait for their appointment to begin.
- Observed senior stylists during services to learn different techniques and gain experience.
- Ensured that each client was comfortable throughout the duration of the service.
- Kept accurate records of customer information including contact details, payment methods used, services rendered.
- Organized inventory of supplies including shampoo, conditioner, colorants.
- Upsold additional products or services to clients when appropriate.
Hospitality Worker
St louis
Mawson Lakes, South Austrlia
04.2022 - 04.2023
- Greeted customers and provided them with menus.
- Assisted in seating guests and ensuring they were comfortable.
- Answered questions regarding menu items, special offers and other restaurant information.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Served food and drinks to customers in a timely manner.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Restocked supplies of condiments, beverages and other items as needed.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
Fast Food Worker
Mcdonalds
Salisbury , South Austrlia
07.2021 - 04.2022
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Education
High School Diploma -
Golden Grove High School
Adelaide, SAHigh School Diploma -
Indie School
Adelaide, SASkills
- Professionalism
- Complaint Management
- Team Collaboration
- Problem-solving abilities
- Staff Supervision
- Check-out procedures
- customer service
- Management skills
- Payment Collection
- Food prep
References
References available upon request.
Timeline
Barista Shift Supervisor
Panini Kitchen & Co
11.2024 - 03.2025
Hospitality Worker
St louis
06.2024 - 11.2024
Hairdressing Apprentice
Sir Fletcher
02.2024 - 06.2024
Hairdressing Apprentice
Bloom Hair Artistry
02.2024 - 02.2024
Hospitality Worker
St louis
04.2022 - 04.2023
Fast Food Worker
Mcdonalds
07.2021 - 04.2022
High School Diploma -
Golden Grove High School
High School Diploma -
Indie School
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