Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Dunn

Summary

Dynamic professional with a proven track record at Hungry Jacks, excelling in team leadership and customer service. Leveraging strong communication skills and lifeguard certification, I enhanced operational efficiency and improved customer satisfaction through effective training and adherence to health and safety regulations. Committed to integrity and excellence in all endeavors.

Successfully coordinated schedules and supervised staff, contributing to smooth and efficient operations. Demonstrated expertise in team leadership and problem-solving.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

8
8
years of professional experience

Work History

Pool Co Ordinator

Belgravia Leisure
01.2022 - 04.2025
  • Assisted in scheduling and coordinating pool activities and events.
  • Provided support in maintaining cleanliness and safety standards at pool facilities.
  • Learned to operate scheduling software for efficient program management.
  • Communicated with patrons regarding pool schedules and policies.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances throughout shifts.

Sales Assistant

Viewpoint Cafe
10.2019 - 01.2023
  • Assisted customers with menu selections, enhancing overall dining experience.
  • Processed orders efficiently using point-of-sale systems, ensuring accurate billing.
  • Maintained cleanliness and organization of dining area, promoting a welcoming environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new team members on service standards and operational procedures.
  • Handled customer inquiries and resolved issues promptly, improving satisfaction levels.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Restaurant Manager

Hungry Jacks
10.2017 - 10.2019
  • Oversee daily operations, ensuring efficient service and adherence to quality standards.
  • Train and mentor staff on customer service best practices and operational procedures.
  • Implement inventory management systems to minimize waste and optimize stock levels.
  • Coordinate scheduling to ensure adequate coverage during peak hours and events.
  • Analyze financial reports to identify trends and inform budgetary decisions for cost control.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Education

No Degree -

Thomas More College
Adelaide, SA
12-2016

Skills

  • Strong communication skills
  • Lifeguard certification
  • Team leadership qualities
  • Health and safety regulations
  • CPR certified
  • First aid training
  • Customer service
  • Work ethic and integrity
  • Cash handling and management

Timeline

Pool Co Ordinator

Belgravia Leisure
01.2022 - 04.2025

Sales Assistant

Viewpoint Cafe
10.2019 - 01.2023

Restaurant Manager

Hungry Jacks
10.2017 - 10.2019

No Degree -

Thomas More College
Ebony Dunn