Ebony Fernando
South Grafton,NSW
Summary
Knowledgeable Customer Service Consultant experienced in serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to the root of issues. Successful at consistently exceeding performance targets.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Early Childhood Educator
Imagine Childcare
2022.02 - Current
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Early Childhood Educator
Yamba Early Learning
2020.02 - 2022.02
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Retail Sales Assistant
Choice Discount Store
2016.10 - 2020.01
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
Early Childhood Educator
Goodstart Early Learning
2019.09 - 2019.12
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
Retail Sales Assistant
Dollars And Sense
2015.02 - 2016.09
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Diploma - Early Childhood Education
Early Childhood College
Online02.2022
Certificate III - Early Childhood Education
TAFE NSW
Grafton, NSW09.2019
Skills
- Classroom Management
- Documentation and Record Keeping
- Parent-Teacher Communication
- Lesson Planning
- Child CPR and First Aid
- Problem-Solving
- Conflict Resolution
- Computer Proficiency
- Decision-Making
- Daily Schedule Creation
- Data Entry
Timeline
Early Childhood Educator
Imagine Childcare
2022.02 - Current
Early Childhood Educator
Yamba Early Learning
2020.02 - 2022.02
Early Childhood Educator
Goodstart Early Learning
2019.09 - 2019.12
Retail Sales Assistant
Choice Discount Store
2016.10 - 2020.01
Retail Sales Assistant
Dollars And Sense
2015.02 - 2016.09
Diploma - Early Childhood Education
Early Childhood College
Certificate III - Early Childhood Education
TAFE NSW
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