Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
References
Timeline
Generic

Ebony Gallagher

Uralla,Australia

Summary

Hello, my name is Ebony Gallagher. I am a hardworking woman from the small, innovative town called Uralla, which is located in the New England Region of NSW. Reliable, proactive, and very customer-oriented, I'm a retail professional with over 7 years of experience in reputable shops, from running my own small home decor business to working with franchises. I really pride myself on my work ethic. I am disciplined, organised and work well under pressure. I'm great at problem-solving and sharing creative ideas. I work best in a team environment, but I also have the ability to work on my own. I am hoping to find a job that will eventually lead into a career so I can further my knowledge and skills. Sincerely, Miss Ebony Gallagher.

Overview

4
4
years of professional experience
1
1
Certification

Work History

FOH Staff Member

The Alternate Root Cafe
09.2023 - Current
  • Manage FOH (Front of house) duties at the café which includes, Communicating with Co-workers and customers.
  • Managing Reservations
  • Ensure Cleanliness
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Serve food & Beverages
  • Utilized POS system to receive and process food and beverage orders.
  • Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
  • Trained new FOH staff members on company policies and procedures, fostering a team-oriented work environment.
  • Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
  • Worked closely with management to stay updated on policy changes or upcoming events that could impact guest experiences.

CEO

Alinta Candles & Home Decor
01.2022 - 07.2023
  • Reviewed company records & consulted in the revision of company goals, vision, mission statement, and marketing strategy.
  • Packed & shipped online orders.
  • Handled all company start up stages e.g., finding shop rentals, setting up shop displays & looking into state regulations, licenses etc.
  • Maintaining healthy work relations with clientele & business partnerships.
  • Handling monthly invoices & Stock flow.

PHARMACY TECHNICIAN

Good price pharmacy
03.2021 - 12.2022
  • Maintained files & computer records for the pharmacy.
  • Greeted customers, gathered clinical information & addressed non-medical questions & concerns.
  • Assisted pharmacist in managing drug & medical supplies.
  • Received written prescriptions & telephoned prescriptions.
  • Training Junior staff.
  • Communicating with doctors & doctors surgeries.
  • Handling stores special product orders.
  • Dispensing customer prescriptions with attention to detail on prescription instructions & entering customer information into database making sure all healthcare cards were valid.

FRONT OFFICE RECEPTIONIST

FM 100.3/2AD
02.2020 - 11.2020
  • Answered calls, responded to emails, & spoke with clients face-to-face.
  • Processed a range of documentation & entered information into databases.
  • Helped management to identify workflow issues & find solutions.
  • Pitched ideas on how to improve performance & efficiency within the station.
  • Creative writing, working with small business owners on advertising.
  • End of month/ Handling accounts and billing.
  • Voiced commercial ads.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

Bachelor of Media And Commerce - Digital Communications And Media

Institute of Creative Arts And Technology
Sydney, NSW
03.2026

High School

O'Connor Catholic College
Armidale, NSW
01.2018

Skills

  • 7 years experience in customer service
  • Teamwork and Collaboration
  • Creative thinking and problem solving
  • Time management and organisation skills

Accomplishments

  • 11/17/19 - 11/27/19, Australian Navy scheme, The Young Endeavour. Sailed on a tall ship from Newcastle NSW to Eden NSW, teamwork and leadership building.
  • Over 7 years of customer service experience in different job positions.

Certification

  • RSA Statement of Attainment.
  • First Aid Certificate.
  • Ear Piercing Certificate.

Hobbies

In my spare time I love to indulge in the following 


  • Dressmaking, from designing and styling to alterations.
  • Gardening and landscaping, from growing cut flowers to arranging bouquets.
  • Athletics and equestrian sports, including horseback riding, swimming and long-distance running.
  • Video games, music, and art history.

References

  • Pip Moon, Owner of Moons Bakery, +61 429 826 489
  • Sheree Ohalloran, Owner of Clipperty Crop hair studio, +6167784004
  • Jodie Heylen, Manager at Pinot & Picasso, +61 429 826 489

Timeline

FOH Staff Member

The Alternate Root Cafe
09.2023 - Current

CEO

Alinta Candles & Home Decor
01.2022 - 07.2023

PHARMACY TECHNICIAN

Good price pharmacy
03.2021 - 12.2022

FRONT OFFICE RECEPTIONIST

FM 100.3/2AD
02.2020 - 11.2020

Bachelor of Media And Commerce - Digital Communications And Media

Institute of Creative Arts And Technology

High School

O'Connor Catholic College

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Ebony Gallagher