Ebony Gilliland
Brisbane,Australia
Summary
Compassionate Disability Support Worker known for high productivity and efficient task completion. Skilled in developing personalized support plans, implementing effective communication strategies, and managing time effectively to meet individual needs. Excel in empathy, active listening, and problem-solving to enhance the quality of life for those supported. Known for a positive mindset, strong customer service skills, and the ability to thrive in fast-paced environments.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Support Worker
North Lakes
01.2025 - Current
- Provide personalized one-on-one support to clients in their homes and within the community.
- Assist individuals with daily living tasks, social participation, and skill development.
- Promote independence and wellbeing through tailored support plans and compassionate care.
3IC (Third in Charge)
Frankly My Dear
Chermside
09.2023 - Current
- I currently work in a small team environment at a 3IC.
- My roles include serving between 30-80 customers a day, engravings and permanent jewelry.
- As a 3IC I assist the other managers in task delegation, handling customers’ concerns and enquiries as well as handling and displaying stock.
- Manage the store in the absence of senior managers.
- Oversee a small team of 7–8 employees, delegate tasks, and maintain daily operations.
- Handle cash, resolve customer queries, and ensure high levels of customer satisfaction.
Senior Receptionist
Fitness Cartel
Aspley
09.2022 - 11.2023
- I worked in a small team environment in the front reception working as a senior receptionist.
- My main roles involve customer service, answering phone calls and member enquiries with a positive and professional attitude, managing front desk operations, café, handling customer issues from within the gym and handling customer accounts and issues with a third billing party. (debit success).
Team Member (Customer Service & Online Orders)
Kmart
Aspley
09.2017 - 07.2022
- Trained team members and worked as checkout and self-serve operator along with packing and handling online orders and the service desk.
- Assisted and communicated with customers daily using customer service skills along with operating till.
Retail Assistant
Supre Outlet Store
09.2021 - 12.2021
- Worked in a small team environment, helping customers, cash handling, providing sales and refunds to customers and merchandising.
- I learnt valuable teamwork skills and time management skills while working alone in the store over peak hours.
- Kindly greet and uphold customers with sales and promotions while making their experience within the store enjoyable.
- Frequently worked independently and maintained store performance during peak times.
Front of House Staff
White Horse Ranch
02.2021 - 07.2021
- Served breakfast, lunch and dinner for 50-100 customers per shift at a locally owned restaurant.
- Promptly and successfully resolved conflict resulting in customer satisfaction.
- Kindly greeted new and returning customers and developed relationships with regulars who lived locally in the area.
Education
Bachelor of Nursing -
University of Sunshine Coast
Brisbane , QLD 03.2026 - 04.2026
Diploma of Travel and Tourism -
Torren’s University
06.2024 - 12.2025
Certificate III in Hospitality -
Year 12 Certificate of Education -
Skills
- Person-centered care
- Active listening
- Autonomy
- Customer service
- Empathy and communication
- Customer service excellence
- Leadership and delegation
- Reliable and self-motivated
- Adaptable and quick to learn
- Patient care
Certification
- RSA – Responsible Service of Alcohol
- HLTAID011 – Provide First Aid, 07/28/26
- HLTAID010 – Provide Basic Emergency Life Support, 07/28/26
- HLTAID009 – CPR, 30/09/27
References
- Kelli, Travel Trucks, 3/111 S Pine Rd, Brendale, QLD, 4500, 0428 087 078
- Telhia Grech, Frankly My Dear, Gympie Rd, Chermside, QLD, 4032, 0414 488 772
- Megan, Cleo’s place, 07 3568 4770
Personal Information
Date of Birth: 06/06/03
Timeline
Bachelor of Nursing -
University of Sunshine Coast
03.2026 - 04.2026
Support Worker
North Lakes
01.2025 - Current
Diploma of Travel and Tourism -
Torren’s University
06.2024 - 12.2025
3IC (Third in Charge)
Frankly My Dear
09.2023 - Current
Senior Receptionist
Fitness Cartel
09.2022 - 11.2023
Retail Assistant
Supre Outlet Store
09.2021 - 12.2021
Front of House Staff
White Horse Ranch
02.2021 - 07.2021
Team Member (Customer Service & Online Orders)
Kmart
09.2017 - 07.2022