Ebony Hayes
Perth,WA
Summary
I am an outgoing, practical and hardworking individual with the enthusiasm to learn, acquire and develop new skills. I have excellent customer service skills and am suited to working in both a team environment and capable of thriving independently.
I am in Australia on a Working Holiday Visa and am seeking employment in the hospitality industry.
Overview
9
9
years of professional experience
Work History
Waitress
Morton's House Hotel
10.2014 - 06.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Extensive knowledge and recommendations for the food and drinks menu.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Event Hostess
The Salt Pig
06.2018 - 10.2021
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation. This included events for weddings and parties.
- Enhanced guest experience by providing exceptional and personalized service during events.
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
Retail Assistant
Co-op Food
01.2015 - 06.2021
- Consistently providing professional, friendly and engaging customer service for all.
- Spearheaded to represent the store and distributed to other stores when they experienced staff shortages.
- Trained and managed junior staff on the use of tills, stock and promotional displays.
- Elected Charity Champion with the establishment of a book table that saw charitable donations increase by 60%.
Property Manager and housekeeper
The Chancel; and the Tower
06.2018 - 12.2021
- Property manager and housekeeper for two 6-bed holiday cottages
- Managed all bookings via Airbnb and ensured helpful and friendly greetings
- Efficient worker and diligent time management showcased with concurrent changeover days for both properties
- Excellent attention to detail.
Housekeeper
Lulworth Cove Inn
06.2023 - 10.2023
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
Environmental Advisor and Coordinator
Stantec UK Ltd.
01.2022 - 06.2023
- Supporting the delivery of project environmental objectives and targets by conducting Environmental Impact Assessments on behalf of water companies.
- Ensuring and enforcing environmental and regulatory obligations are fulfilled by the clients.
- Advising on the environmental risks for new projects and problem solving to avoid them.
- Actively contributing to the development of project design to reduce environmental effects, through communication with the ecology team and the engineers.
Seasonal Ecologist
WYG Group
07.2020 - 12.2020
- Worked independently and was responsible for bat emergence and activity surveys on residential and industrial properties.
- Recording the number of bats and species present and identifying bat roost potential locations.
- Enforcing and ensuring compliance with species protection laws and licenses.
Environmental Consultant role on Placement
National Trust
05.2020 - 10.2020
- Selected to design a pilot study to assess the soil ecosystem health of farmlands owned by the National Trust
- Designing and implementing a Visual Evaluation Soil Survey by investigating soil parameters and biological activity
- Collecting baseline data to analyse whether farm management practices are consistent with good ecosystem health
- The survey produced meaningful and accurate results and is now being used across the wider estate
- Slashed expenditure on soil specialists by designing a successful survey that can be conducted by volunteers.
Education
MSc - Green Economy
Bournemouth University
06.2020
Master of Science - Sustainability
Bournemouth University
Bournemouth06.2020
Bachelor of Science - Physical Geography
Aberystwyth University
Aberystwyth07.2019
BSc (Hons) - Physical Geography
Aberystwyth University
06.2019
A-levels -
The Purbeck School
06.2016
GCSEs -
The Purbeck School
06.2014
Skills
- Excellent verbal and written communication
- Attention to detail
- Accountable and reliable
- Fast learner and proactive worker
- Work best in a hands-on, practical environment
- Effective time management
- Self-motivated and determined
- Customer Service
Websites
References
Available upon request
Timeline
Housekeeper
Lulworth Cove Inn
06.2023 - 10.2023
Environmental Advisor and Coordinator
Stantec UK Ltd.
01.2022 - 06.2023
Seasonal Ecologist
WYG Group
07.2020 - 12.2020
Environmental Consultant role on Placement
National Trust
05.2020 - 10.2020
Event Hostess
The Salt Pig
06.2018 - 10.2021
Property Manager and housekeeper
The Chancel; and the Tower
06.2018 - 12.2021
Retail Assistant
Co-op Food
01.2015 - 06.2021
Waitress
Morton's House Hotel
10.2014 - 06.2018
MSc - Green Economy
Bournemouth University
Master of Science - Sustainability
Bournemouth University
Bachelor of Science - Physical Geography
Aberystwyth University
BSc (Hons) - Physical Geography
Aberystwyth University
A-levels -
The Purbeck School
GCSEs -
The Purbeck School
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