Ebony Hayes
Paralowie,SA
Summary
Dedicated and compassionate currently completing Cert IV in child ,Youth and Family Intervention with hands-on experience through volunteering at the Department Of Child Protection to gain practical skills in the industry. Skilled in mentoring, communication, and fostering positive relationships to contribute effectively to youth-focused programs and initiatives.
Overview
17
17
years of professional experience
Work History
Volunteer
DCP – Department of Child Protection
06.2024 - Current
- Transports for contact visits
Ollies Place
05.2024 - Current
- Customer service, Cashing handling, Opening and closing operations, Receiving stock, Merchandising, Emails/ updates / targets, Supervising and running a day
Customer Service Manager
Cade Technologies
01.2022 - 05.2024
- Position duties, Rosters, Answering phones, Bookings, Ordering stock, Online orders, Managing workshop team, Payroll, Receiving and sending stock
Checkout Supervisor
Woolworths
06.2019 - 01.2021
- Managing a large team, Cash handling, Weekly reports, KPI’S, Planograms
Assistant store manger
Ice Designs
03.2016 - 08.2016
- Managing a team, Targets (eg, store budgets, personal budgets), Receiving and sending stock, Banking, Payroll, Cash handling, Merchandising, Rosters, Action plans
2IC Service
Woolworths
09.2012 - 03.2016
- Cash handling, Rosters, Managing a team, KPIs, Planograms, Reports, Fundraising
Manager
Supré
01.2008 - 09.2012
- Managing a team, Targets (eg, personal & store), Merchandising, Cash handling, Banking, Payroll, Rosters, Receiving and sending stock, Sale action plans
Education
Skills
- Time Management
- Business awareness
- Working in a team or independently
- Customer service
- Flexible and adaptable
- Interpersonal skills
- Communication skills
- Problem solving
- Cultural sensitivity
- Organizational skills
- Conflict resolution
- Networking
- Documentation and record keeping
References
- Olivia Scholes, Woolworths - Manager, 0433 017 407
- Deb, Ollies Place – Manager, (08) 82528907
- Liz Langridge, Volunteer Coordinator - DCP, 0427 127 898
- Jay Cade, Director- Cade Technologies, 0476 923 728
Timeline
Volunteer
DCP – Department of Child Protection
06.2024 - Current
Ollies Place
05.2024 - Current
Customer Service Manager
Cade Technologies
01.2022 - 05.2024
Checkout Supervisor
Woolworths
06.2019 - 01.2021
Assistant store manger
Ice Designs
03.2016 - 08.2016
2IC Service
Woolworths
09.2012 - 03.2016
Manager
Supré
01.2008 - 09.2012
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