EBONY HEWITT
Geraldton,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administration Assistant
Logic IT & Southern Cross Broadband
04.2023 - Current
- Invoiced jobs to residential and business customers
- IT troubleshooting and support
- Diagnosing security risks and resolving them
- Implemented anti-virus and security programs
- Virtual collaboration
- Installed and repaired hardware on a basic level
- Communicated within a team and organised several calendars of technicians
- Scheduled installations and connections of Broadband throughout the Midwest region
- Promoted internet plans for a new local business
Medical Receptionist
Midwest Mental Health
09.2021 - 04.2023
- Maintained current and accurate medical records for patients
- Transcribed phone messages and relayed to appropriate personnel
- Managed master calendar and scheduled appointments for clients based on clinician availability
- Completed patient referrals
- Supported office staff and operational requirements with administrative tasks
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Clerical Officer
Department of Justice
09.2018 - 03.2019
- Maintained employee files in accordance with policies and legal requirements
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Completed clerical tasks such as filing, copying and distributing mail
- Interacted with clients by phone and email to provide information
- Ensured confidentiality of all documents
- Adjusted and filled overtime rosters for staff
- Coordinated personal and professional appointments
Checkout Supervisor
Queens Supa IGA
02.2012 - 03.2017
Education
Skills
- Front Desk Operations
- Appointment Scheduling
- Office Administration
- Appointment management
- Reminder calls
- Patient Relations
- Records Management
- Technical Troubleshooting
- Technical Support
- Customer service expert
Timeline
Administration Assistant
Logic IT & Southern Cross Broadband
04.2023 - Current
Medical Receptionist
Midwest Mental Health
09.2021 - 04.2023
Clerical Officer
Department of Justice
09.2018 - 03.2019
Checkout Supervisor
Queens Supa IGA
02.2012 - 03.2017
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