Ebony Horley

Highly skilled team member with almost 7 years of experience in customer service and satisfaction. A team player with positive attitude and proven skills for fast thinking and solving escalating situations. Calm and composed in stressful situations with successful record of reducing dissatisfaction among people through acknowledgment and decisive communication. Detail-oriented and adaptable to changing conditions. Skilled in both individual and team roles, with expertise in mentoring and making everyone feel welcomed.

2019 School Leader - Faith and Identity Prefect

During my time as a prefect i co-ran a group known as Mercy Girl's in Action where we took strides to help our community. One project we took part in was creating birth kits through The Birthing Kit Foundation; which is a humanitarian organization that provides birthing kits and education in clean birthing practices to women birthing at home in remote regions of the developing world. We also created sanitize packs for homeless women filled with necessities such as soap, toothbrushes and toothpaste and pads/tampons. We also took part in organizations like St Vincent de Paul, Redcross and Orange Sky.