Playing Guitar & seeing live bands
Hi, I’m
Ebony Lambert
Mother/Wife/Homemaker Who Is Ready To Get Back Into The Force
Jacobs Well,QLD
Summary
I pride myself on my infectious persona and attractive attitude towards any task at hand. I have extensive history in the hospitality industry but I now seek a different challenge and path to broaden career options! Something back of house, perhaps and in exchange i’m Offering excellent communication and fantastic judgment and more than a team player!
My previous rolls include Bartender, Gaming Attendant, Restaurant Manager, Host, Barista, Waitress. Each roll with its own experience in large-scale casual dining establishments. I Always Commit to upholding highest standards of customer service and safe food handling practices. I also have extensive knowledge of spirits, wines and cocktails and there lists! I also have experience in retail sales where i climbed my way up to assistant manager in no time. I love engaging customers one-on-one as i am extremely Friendly, open and committed to building customer base by providing positive service experience.
I am ALWAYS well presented and keep my work areas clean, stocked and conveniently organized at all times. I’m very Successful in delivering quality service in fast-paced environments with high-volumes of patrons but i also can ride solo at my own station unsupervised and still over deliver my roll
Overview
8
years of professional experience
10
years of post-secondary education
Work History
Hungry Jacks Australia FairSouthport, QLD
Restaurant Manager
12.2009 - 12.2013
Job overview
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Dracula's Cabaret Gold Coast, QLD
Bartender / Floor Staff / Wait Staff
05.2005 - 09.2009
Job overview
- Served high customer volumes during special events, nights and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Trained numerous new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification for minimum age for sale of alcoholic beverages.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
Education
Kings Christian CollegeGold Coast, QLD
Yr 10 from Academic
01.1991 - 11.2000
Skills
Organization and Time Management
Interests
Growing any planet from a seed or root
Swimming, shopping, playing, cooking, pretty much doing any and everything with my daughter
Timeline
Restaurant Manager
Hungry Jacks Australia Fair
12.2009 - 12.2013
Bartender / Floor Staff / Wait Staff
Dracula's Cabaret
05.2005 - 09.2009
Kings Christian College
Yr 10 from Academic
01.1991 - 11.2000
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