Ebony Lincoln
Melbourne
Summary
I’m a dynamic leader with a strong track record at Lincoln Indicators, where I’ve honed skills in operational management and client relations. Whether it’s streamlining processes, driving profitability, or ensuring clients feel valued, I take pride in being an all-rounder who handles it all. I’ve led initiatives that boosted both profitability and client satisfaction, always keeping a focus on delivering results with a personal touch. Known for exceptional customer service, I’m quick to adapt and always strive to exceed expectations with thoughtful, innovative solutions.
Overview
7
7
years of professional experience
Work History
Office and SDIN Manager
Lincoln Indicators
Melbourne, VIC
01.2023 - 05.2024
- Directed 40+ nationwide investor groups, driving high engagement, strategic alignment, and seamless operations to deliver outstanding value.
- Consistently delivered a 5+ customer experience, both in person and through phone, email, and other channels, ensuring top-tier service and client satisfaction.
- Spearheaded cost-control initiatives and optimised operational processes, reducing expenses and significantly increasing profitability.
- Led the recruitment, training, and development of staff, overseeing performance management, goal-setting, and career progression, while fostering a high-performance culture.
- Managed confidential company documents and personnel records with the utmost discretion, ensuring compliance with confidentiality standards.
- Coordinated and executed office events, meetings, and travel logistics, ensuring flawless scheduling, organisation, and on-time delivery.
- Streamlined front desk and administrative operations, improving efficiency in handling high volumes of phone calls, emails, and walk-in clients.
- Built and nurtured strong client relationships, consistently exceeding expectations and resolving concerns quickly and effectively.
- Provided comprehensive administrative support, from managing correspondence and filing to overseeing office supplies inventory and ensuring smooth office operations.
- Demonstrated exceptional multitasking and time-management skills, thriving under pressure to meet tight deadlines and manage competing priorities.
SDIN Specialist and Receptionist
Lincoln Indicators
Melbourne, VIC
11.2021 - 01.2023
- Directed 40+ nationwide client investor network groups, ensuring sustained engagement and operational success, even through the challenges of the pandemic.
- Led a transformative feasibility study to optimise the Stock Doctor Investors Network platform, introducing a self-serve hub that significantly reduced manual staff effort and increased operational efficiency.
- Cultivated exceptional rapport with clients, building lasting relationships through superior communication, interpersonal skills, and a deep understanding of their needs.
- Played a pivotal role in event planning and execution, ensuring flawless logistics, seamless operations, and a high-impact experience for all attendees.
- Enhanced visitor experience by proactively providing detailed information and addressing needs promptly, ensuring a welcoming and professional environment.
- Managed a high volume of incoming calls, directing clients to the right team members for tailored support, ensuring exceptional service delivery at every touchpoint.
Community, Culture and Wellbeing Coordinator
Lincoln Indicators
Melbourne, VIC
07.2018 - 10.2021
- Designed and implemented comprehensive wellness programs, enhancing employee well-being and fostering a healthier, more engaged workforce.
- Coordinated team-building activities centered on physical activity, promoting camaraderie and encouraging active, healthy lifestyles among coworkers.
- Established a culture of wellness, empowering employees to make healthier choices both in and out of the workplace through a holistic approach to well-being.
- Introduced a rewards system for wellness program participation, boosting employee engagement and reinforcing a culture of health.
- Evaluated the effectiveness of wellness initiatives through employee feedback and health metrics, continuously adapting strategies to meet evolving needs and maximise impact.
- Directed 40+ nationwide investor groups, driving high engagement, strategic alignment, and seamless operations to deliver outstanding value.
- Assisted with reception duties, including managing overflow, maintaining accurate client records, and ensuring a top-tier in-house experience for visitors and through phone/email communications.
Shop Assistant
Pilot Athletic
Melbourne, VIC
10.2017 - 06.2018
- Assisted customers in locating items, ensuring a positive shopping experience through personalised service and product recommendations.
- Greeted customers upon entering the store, offering tailored assistance to meet their specific needs and providing an exceptional shopping experience.
- Processed transactions efficiently using cash, debit, or credit cards and the Point of Sale system.
- Developed deep product knowledge, educating customers on key features and benefits to drive informed purchasing decisions.
- Managed product displays, highlighting new arrivals and bestsellers to increase visibility and maximise sales opportunities.
- Streamlined store operations by maintaining effective inventory management and restocking popular items to avoid lost sales.
- Delivered exceptional customer service, fostering customer satisfaction and encouraging repeat business.
- Closed and opened stores, ensuring smooth operations and adherence to company procedures.
- Performed daily reconciliations, ensuring accurate cash handling and financial reporting.
Education
VCE -
Box Hill Senior
Box Hill, VIC11-2015
Skills
- Exceptional Customer Service
- Customer Relationship Management (CRM)
- Operational Management & Efficiency
- Process Optimisation & Improvement
- Strong Interpersonal Skills
- Advanced Problem-Solving Ability
- Critical Thinking & Decision-Making
- Adaptability & Flexibility in Dynamic Environments
- Customer Service Leadership
- Professionalism & Workplace Etiquette
- Time Management & Prioritisation
Languages
English
Native or Bilingual
Timeline
Office and SDIN Manager
Lincoln Indicators
01.2023 - 05.2024
SDIN Specialist and Receptionist
Lincoln Indicators
11.2021 - 01.2023
Community, Culture and Wellbeing Coordinator
Lincoln Indicators
07.2018 - 10.2021
Shop Assistant
Pilot Athletic
10.2017 - 06.2018
VCE -
Box Hill Senior