Ebony Lincoln
Melbourne
Summary
I’m a dynamic leader with a strong track record at Lincoln Indicators, where I’ve honed skills in operational management and client relations. Whether it’s streamlining processes, driving profitability, or ensuring clients feel valued, I take pride in being an all-rounder who handles it all. I’ve led initiatives that boosted both profitability and client satisfaction, always keeping a focus on delivering results with a personal touch. Known for exceptional customer service, I’m quick to adapt and always strive to exceed expectations with thoughtful, innovative solutions.
Overview
7
7
years of professional experience
Work History
Office and SDIN Manager
Lincoln Indicators
01.2023 - 05.2024
- Directed 40+ nationwide investor groups, driving high engagement, strategic alignment, and seamless operations to deliver outstanding value.
- Consistently delivered a 5+ customer experience, both in person and through phone, email, and other channels, ensuring top-tier service and client satisfaction.
- Spearheaded cost-control initiatives and optimised operational processes, reducing expenses and significantly increasing profitability.
- Led the recruitment, training, and development of staff, overseeing performance management, goal-setting, and career progression, while fostering a high-performance culture.
- Managed confidential company documents and personnel records with the utmost discretion, ensuring compliance with confidentiality standards.
- Coordinated and executed office events, meetings, and travel logistics, ensuring flawless scheduling, organisation, and on-time delivery.
- Streamlined front desk and administrative operations, improving efficiency in handling high volumes of phone calls, emails, and walk-in clients.
- Built and nurtured strong client relationships, consistently exceeding expectations and resolving concerns quickly and effectively.
- Provided comprehensive administrative support, from managing correspondence and filing to overseeing office supplies inventory and ensuring smooth office operations.
- Demonstrated exceptional multitasking and time-management skills, thriving under pressure to meet tight deadlines and manage competing priorities.
SDIN Specialist and Receptionist
Lincoln Indicators
11.2021 - 01.2023
- Directed 40+ nationwide client investor network groups, ensuring sustained engagement and operational success, even through the challenges of the pandemic.
- Led a transformative feasibility study to optimise the Stock Doctor Investors Network platform, introducing a self-serve hub that significantly reduced manual staff effort and increased operational efficiency.
- Cultivated exceptional rapport with clients, building lasting relationships through superior communication, interpersonal skills, and a deep understanding of their needs.
- Played a pivotal role in event planning and execution, ensuring flawless logistics, seamless operations, and a high-impact experience for all attendees.
- Enhanced visitor experience by proactively providing detailed information and addressing needs promptly, ensuring a welcoming and professional environment.
- Managed a high volume of incoming calls, directing clients to the right team members for tailored support, ensuring exceptional service delivery at every touchpoint.
Community, Culture and Wellbeing Coordinator
Lincoln Indicators
07.2018 - 10.2021
- Designed and implemented comprehensive wellness programs, enhancing employee well-being and fostering a healthier, more engaged workforce.
- Coordinated team-building activities centered on physical activity, promoting camaraderie and encouraging active, healthy lifestyles among coworkers.
- Established a culture of wellness, empowering employees to make healthier choices both in and out of the workplace through a holistic approach to well-being.
- Introduced a rewards system for wellness program participation, boosting employee engagement and reinforcing a culture of health.
- Evaluated the effectiveness of wellness initiatives through employee feedback and health metrics, continuously adapting strategies to meet evolving needs and maximise impact.
- Directed 40+ nationwide investor groups, driving high engagement, strategic alignment, and seamless operations to deliver outstanding value.
- Assisted with reception duties, including managing overflow, maintaining accurate client records, and ensuring a top-tier in-house experience for visitors and through phone/email communications.
Shop Assistant
Pilot Athletic
10.2017 - 06.2018
- Assisted customers in locating items, ensuring a positive shopping experience through personalised service and product recommendations.
- Greeted customers upon entering the store, offering tailored assistance to meet their specific needs and providing an exceptional shopping experience.
- Processed transactions efficiently using cash, debit, or credit cards and the Point of Sale system.
- Developed deep product knowledge, educating customers on key features and benefits to drive informed purchasing decisions.
- Managed product displays, highlighting new arrivals and bestsellers to increase visibility and maximise sales opportunities.
- Streamlined store operations by maintaining effective inventory management and restocking popular items to avoid lost sales.
- Delivered exceptional customer service, fostering customer satisfaction and encouraging repeat business.
- Closed and opened stores, ensuring smooth operations and adherence to company procedures.
- Performed daily reconciliations, ensuring accurate cash handling and financial reporting.
Education
VCE -
Box Hill Senior
Box Hill, VIC11-2015
Skills
- Exceptional Customer Service
- Customer Relationship Management (CRM)
- Operational Management & Efficiency
- Process Optimisation & Improvement
- Strong Interpersonal Skills
- Advanced Problem-Solving Ability
- Critical Thinking & Decision-Making
- Adaptability & Flexibility in Dynamic Environments
- Customer Service Leadership
- Professionalism & Workplace Etiquette
- Time Management & Prioritisation
Languages
English
Native or Bilingual
Timeline
Office and SDIN Manager
Lincoln Indicators
01.2023 - 05.2024
SDIN Specialist and Receptionist
Lincoln Indicators
11.2021 - 01.2023
Community, Culture and Wellbeing Coordinator
Lincoln Indicators
07.2018 - 10.2021
Shop Assistant
Pilot Athletic
10.2017 - 06.2018
VCE -
Box Hill Senior
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