Summary
Overview
Work History
Education
Skills
Years of experience
REFERENCE
Timeline
Generic

Ebony Martin

Summary

Motivated and dedicated professional with three years of experience in customer service and food service. Proven track record of delivering exceptional service, managing high-volume tasks efficiently, and working collaboratively within a team. Adept at handling customer interactions with a positive attitude and resolving issues promptly. Seeking new employment opportunities to leverage my skills and contribute to the success of a forward-thinking organisation. Eager to bring my personal attributes to a dynamic role where I can continue to grow professionally and make a meaningful impact. I've done some cleaning for my mum's business. I enjoy customer service and serving my community. I have a strong faith and i often volunteer in my church. i have also previously done some volunteer work with scouts.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's Fast Food Restaurant
11.2021 - 08.2024

- Delivered exceptional customer service by greeting and assisting customers promptly and courteously.
- Accurately processed transactions and handled cash and credit card payments, ensuring correct change and receipts.
- Resolved customer complaints and concerns effectively, maintaining a positive and professional demeanor.
- Operated kitchen equipment and prepared food items according to company standards and health regulations.
- Maintained cleanliness and organisation of work areas, including dining areas and restrooms.
- Managed high-volume customer interactions during peak hours, demonstrating strong multitasking and problem-solving skills.
- Worked collaboratively with team members to achieve store goals and ensure a smooth operation.
- Trained new employees on company policies, procedures, and best practices in customer service and food preparation.
- Monitored and restocked inventory to ensure the availability of products and supplies.
- Adhered to safety and hygiene protocols to maintain a safe environment for both customers and staff.

Education

Year 10 Certificate -

Innisfail State College
Innisfail Estate, QLD
12.2022

Skills

    - Ability to interact with customers in a friendly and professional manner, addressing their needs and concerns
    - Clear and effective communication with customers and team members to ensure smooth operations
    - Ability to work collaboratively with colleagues to achieve store goals and maintain a positive work environment

    - Efficiently managing time and prioritizing tasks to handle high-volume periods and maintain productivity
    - Accurate processing of transactions, managing cash and credit card payments, and providing correct change
    - Handling multiple tasks simultaneously, such as taking orders, preparing food, and cleaning, especially during busy times
    - Ensuring accuracy in order preparation and adhering to food safety and hygiene standards
    - Ability to address and resolve customer complaints and operational issues effectively
    - Flexibility in handling various roles and responsibilities, including working in different areas of the restaurant as needed
    - Capability to stand for extended periods, lift and carry items, and perform tasks that require physical effort

Years of experience

2.5

REFERENCE

  • Amy Harris

     0401 782 690

     harrisamy649@gmail.com

  • Rachelle Ambrum

       0414 725 194

       rachelleambrum@gmail.com

  • Malachi Campbell

       0466 633 995

        malachitre03@gmail.com

Timeline

Crew Member

McDonald's Fast Food Restaurant
11.2021 - 08.2024

Year 10 Certificate -

Innisfail State College
Ebony Martin