Ebony Mulhall
Gooburrum,QLD
Summary
Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Delivering podiatry care and assisting with diagnostic tests and foot treatments to alleviate patient discomfort. Also offering over 15 years of medical front and back-office support experience to facilitate podiatric practice management, operational training and footwear management. Positive and upbeat with excellent communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Clinical Podiatry
Advanced Foot Care (Partnering With My Foot Dr)
08.2018 - 06.2023
- Clinical Podiatry (Private practice); Administration; Supplies, Consumables and Footwear Ordering, Footwear Training
- Obtained and charted patient information to facilitate treatment and record communication among patient and podiatrist.
- Leveraged podiatry products (eg. FRANKiE4 and Injinji socks) to maximize patient outcomes.
- Applied aseptic techniques and performed sterilization procedures to prevent contamination from pathogens.
- Prepared patients for procedures by assisting in exam rooms and obtaining complete and accurate vital signs.
- Administered fungal nail treatment to clear foot infection and optimize nail regrowth.
- Greeted customers into podiatry practice and supplied instruction and direction on phone and in person.
- Studied iatrogenic injuries and podiatric diseases and disorders to offer education and awareness to patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Clinical Podiatry
Advanced Foot Care (Partnering With My Foot Dr)
03.2016 - 12.2017
- Clinical Podiatry (Private practice), Administration, Supplies, Consumables, & Footwear Ordering, Footwear Training
- Scheduled and coordinated patient appointments to facilitate podiatry practice schedule and improve patient experience.
- Administered fungal nail treatment to clear foot infection and optimize nail regrowth.
- Greeted customers into podiatry practice and supplied instruction and direction on phone and in person.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
Part-time Podiatrist
All Podiatry & The Shoe Co
01.2010 - 12.2015
- 20 hrs per week
- Prescribed treatment regimens using medications, physical therapy, orthotic devices or surgery.
- Consulted patients to offer treatment options and foot care techniques to resolve issues and prevent future problems.
- Performed surgery to treat conditions such as ingrown nails, tumors, cysts and abscesses.
- Skilled at working independently and collaboratively in a team environment.
- Diagnosed foot conditions and deformities by reviewing medical history, X-rays and laboratory test results.
- Self-motivated, with a strong sense of personal responsibility.
Part-Time Operational Manager
All Podiatry & The Shoe Co
01.2010 - 12.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members - especially in footwear.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Casual position
All Podiatry & The Shoe Co
09.2003 - 01.2006
- General assistance to podiatrists, Orthotic manufacturing, Shoe fittings, Processing payments, Cleaning
Waiting
Brunos Tables French Fine-dining Restaurant
10.2002 - 03.2003
Hockey coaching
St Peters Lutheran College
05.2001 - 09.2001
- Senior A team at St Peters Lutheran College
Education
Associate of Applied Science - Podiatric Medicine (DPM)
University of Queensland
Brisbane, QLD12.2005
Skills
- Wound Care
- Procedure Preparation
- Patient Billing
- Toenail Trimming
- Diabetic Foot Exams
- Instrument Sterilization
- Foot Treatments
- Scheduling
- Pain Management
- Team Collaboration
- Empathy and Compassion
- Diabetic Foot Care
- Pediatric Podiatry
- Orthotic Fabrication
- Footwear Fitting
- Patient Assessment
- Patient Education
- Appointment Scheduling
- Infection Control
- Payment Collection
Accomplishments
Ausmedic Vasyli Award 2005 - for fourth year Podiatry student demonstrating the greatest proficiency in clinical studies.
Tertiary Studies
- 2002-01-01, 2005-12-31, B. Health Science in Podiatry, QUT, 5.8, 2nd class
- 2001-01-01, 2001-12-31, B. Applied Science in HMS, UQ
Secondary Education
1999, St Peters Lutheran College, 5, Prefect - School Spirit Leader, QGSSSA Hockey Co-Captain, Dux of Physical Education Yrs 11 & 12
Cultural Experience
2000-01-01, 2000-07-31, 6-month student exchange in France with AFS Inter-cultural programs
Personal Qualities
I am an easy-going person but determined in nature.
I love to please others and I pay attention to detail.
I am an enthusiastic worker and am always willing to learn and try new things.
Personal Information
Date of Birth: 11/22/82
Awards
2005, Ausmedic Vasyli Orthotics Award
References
- Alan McCulloch, All Podiatry & The Shoe Co, 110 Maygar St, Windsor, Q, 4030, 3357 5222, 0408 731 883
- Anna Bryant, Advanced Foot Care, Shop 10 36 Quay Street, Bundaberg, Q 4670, 4153 3255, 0447 094 896
Hobbies and Interests
- Sports (Crossfit, tennis)
- Knitting & craftwork
- Cooking
- Travelling
- Dogs
Languages
French
Limited Working
Timeline
Clinical Podiatry
Advanced Foot Care (Partnering With My Foot Dr)
08.2018 - 06.2023
Clinical Podiatry
Advanced Foot Care (Partnering With My Foot Dr)
03.2016 - 12.2017
Part-time Podiatrist
All Podiatry & The Shoe Co
01.2010 - 12.2015
Part-Time Operational Manager
All Podiatry & The Shoe Co
01.2010 - 12.2015
Casual position
All Podiatry & The Shoe Co
09.2003 - 01.2006
Waiting
Brunos Tables French Fine-dining Restaurant
10.2002 - 03.2003
Hockey coaching
St Peters Lutheran College
05.2001 - 09.2001
Associate of Applied Science - Podiatric Medicine (DPM)
University of Queensland
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