Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Munro

TERRIGAL,Australia

Summary

As a Customer Experience and Event Manager, I am committed to building strong relationships and delivering exceptional service. I focus on understanding clients' unique needs and seek innovative solutions that exceed their expectations. My passion for customer satisfaction is key to fostering lasting partnerships and driving business success.

Event management professional prepared for this role. Proven track record in planning and executing successful events, showcasing ability to handle logistics and client relations effectively. Known for strong team collaboration and adaptability to changing needs. Skills include project management, vendor coordination, and budget oversight.

Overview

33
33
years of professional experience

Work History

Customer Experience & Event Manager

ActronAir
10.2000 - Current
  • Implement and manage our Customer Dealer reward online Program.
  • Support the Dealership Network with Co-operative Advertising, Marketing & Reporting.
  • Identify Customer needs and provide solutions.
  • Plan & Manage events, flights, accommodation, transfers, registrations, conferences, agendas, production & AV.
  • Partnerships with Sporting Organisations and Dealers
  • Corporate Hospitality
  • Digital Marketing Campaigns & Promotions
  • Game day and Activations
  • Implement and manage an online platform for our Dealer Reward Program
  • Implement company price increase to all products internally and externally by discount tier
  • Achievements
  • Implementation and management of ActronAdvantage Online Customer Dealer Reward Program
  • Organised large events up to 250 delegate events and exhibitions.

Quality Manager

ActronAir
06.2005 - 01.2006
  • Implementation of the organisation's ISO Quality Management System
  • Collaboration with each department to document and implement company processes and policies, leading to acquiring the company’s Quality Certification.
  • Achievements
  • Implemented the Quality Management System with the organisation and obtained Quality ISO Certification.
  • Internal Auditor Accreditation

Systems Manager

ActronAir
02.2004 - 05.2005
  • Managed and supported the organisation and work colleagues with system support, such as financial software, IT-related issues, and phones.
  • Worked with each department to document and implement company processes and policies and obtained company Quality Certification.
  • Achievements
  • Implemented the Quality Management System with the organisation and obtained Quality ISO Certification.
  • Internal Auditor accreditation

Sales Support

ActronAir
10.2000 - 01.2004
  • Organise progress and final inspections.
  • Schedule site supervisors call plan.
  • Client Liaison
  • Contract review and sign-off.
  • Administration support

Construction Secretary

State One Homes
11.1998 - 09.2000
  • Organise progress and final inspections
  • Schedule site supervisors call plan
  • Client Liaison
  • Contract review and sign-off
  • Administration support

Sales Support

Fantech
12.1992 - 10.1998
  • Sales support and administration
  • Data entry
  • Sales orders
  • Project management
  • Client Liaison

Education

Business Management Certification IV -

TAFE NSW

Higher School Certificate - undefined

Senior High School John Paul II
01.1992

Skills

  • Guest relations
  • Team leadership and supervision
  • On-site execution
  • Schedule management
  • Event marketing
  • Project management
  • Budgeting and finance
  • Internal auditing
  • Quality management systems
  • Compliance monitoring
  • Corrective actions
  • Continuous improvement
  • Customer engagement
  • Partnership development
  • Customer relationship management

Timeline

Quality Manager

ActronAir
06.2005 - 01.2006

Systems Manager

ActronAir
02.2004 - 05.2005

Customer Experience & Event Manager

ActronAir
10.2000 - Current

Sales Support

ActronAir
10.2000 - 01.2004

Construction Secretary

State One Homes
11.1998 - 09.2000

Sales Support

Fantech
12.1992 - 10.1998

Higher School Certificate - undefined

Senior High School John Paul II

Business Management Certification IV -

TAFE NSW
Melissa Munro