Ebony Parker

• Collaborated with kitchen staff to ensure accurate order fulfillment and seamless communication between departments.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly, ensuring an enjoyable dining experience for patrons.
• Cleaned and maintained dining area and condiment stations.
• Effectively managed time and resources during high-volume periods, prioritizing tasks in order of importance to deliver a seamless dining experience for all guests.
• Processed sales transactions using POS system.
• Resupplied napkins, cutlery, dishes and condiments on foodservice stations.
• Cleared plates and glassware from customers tables

• Performed light housekeeping duties such as laundry, vacuuming, collecting packages if needed, cooking
• Cultivated strong relationships with parents, ensuring open communication regarding their child's progress and needs.
• Managed daily schedules for children, including playtime, homework assistance, and bedtime routines.
• Assist children with homework such as reading and comphrehension offering guidance and clarification when needed to reinforce learning concepts.
• Transport children to and from activities and school

• Verified proper labeling and identification on all orders before shipment.
• Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
• Printed labels, packaged boxes and gift hampers
• Went around the warehouse to collect items based on the order sheet

• Adhered to alcohol policies and procedures and complied with local and state laws.
• Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
• Poured and served drinks such as beer and pre mixed cans
• Assisted in the cashier area to complete payments for customers

• Assisted in setting up suites and boxes in the stadiums. This involved setting up tables (ensuring the correct number of chairs, table numbers, napkins and cutlery) and putting signage up on each room
• Assisted in game day set up, which included packing gift bags for the suites (then placing them in the respected areas), stock take on drinks and products for the suites and boxes and putting up companies logos who have reserved boxes

• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Plated and presented food following chef requirements.
• Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
• Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
• Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
• Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.

• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Filed paperwork, sorted, and delivered mail and maintained office organization.

• Gained practical experience through school program, rotating through all different departments in the resort including:

Kitchen hand and food preparation

Restaurant services (setting up tables, cleaning up and setting for next service)

Porters

Front Office

Housekeeping

Human Resources

Sales/events

• 40 hour week work experience as apart of my HSC hospitality accreditation
• Maintained tidy and organized environment to comply with cleanliness standards.
• Served and made non alcoholic drinks such as coffee, juices, milkshakes and mocktails
• Polishing and washing of glassware and cutlery
• Set up for events (funeral, ladies lunch) including bringing in correct amount of tables and chairs, ensuring enough napkins and cutlery
• Service for these events including bringing out food to guests and collecting drink orders