Summary
Overview
Work History
Skills
Timeline
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Ebony Phillips

Bellmere,QLD

Summary

Dynamic cake decorator with a proven track record at Burpengary Hot Bread & Cakes, excelling in custom cake consultations and innovative design. Recognized for enhancing customer satisfaction and driving sales through creative solutions. Strong communication and teamwork skills foster a collaborative environment, ensuring exceptional service and memorable experiences.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Cake Decorator

Burpengary Hot Bread & Cakes
03.2022 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Managed material inventory and ordered new materials when needed.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.

Kitchen Hand

The Standard Market Company
01.2018 - 01.2020
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Lifted and carried heavy materials.
  • Assisted in setting up and breaking down kitchen stations.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Sandwich Hand

French Twist
03.2016 - 01.2018
  • Facilitated accurate preparation of specialized orders, catering to dietary restrictions or specific requests from customers.
  • Supported efficient business operations by completing opening and closing duties as required.
  • Contributed to positive workplace atmosphere through effective communication and collaboration with team members.
  • Strengthened customer loyalty by engaging in friendly conversations and providing personalized service during each visit.
  • Increased store hygiene, performing routine cleaning tasks such as sweeping, mopping, and sanitizing surfaces.
  • Reduced food waste with proper portion control and efficient use of ingredients during sandwich assembly.

Shelf Stocker

Discount Fruit Barn
10.2012 - 06.2013
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.

Bakery Assistant

Caboolture Park Bakery
01.2011 - 10.2012
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.

Skills

  • Cake decoration
  • Food handling safety
  • Precise Hand-eye coordination
  • Custom cake consultations
  • Strong communication skills
  • Food safety
  • Stock rotation
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Calm under pressure

Timeline

Cake Decorator

Burpengary Hot Bread & Cakes
03.2022 - Current

Kitchen Hand

The Standard Market Company
01.2018 - 01.2020

Sandwich Hand

French Twist
03.2016 - 01.2018

Shelf Stocker

Discount Fruit Barn
10.2012 - 06.2013

Bakery Assistant

Caboolture Park Bakery
01.2011 - 10.2012

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Ebony Phillips