Ebony Quirk
Mons,QLD
Summary
Dynamic and motivated professional with 4 of experience in retail, currently expanding skill set within the insurance industry. Recognized for exceptional customer service and a strong ability to manage diverse tasks in fast-paced environments. Passionate about fostering a collaborative workplace culture, I am eager to transition into an administrative role where I can utilize my organizational skills and attention to detail. Proficient in Word, Excel, and Insurance Software DISC and Hiya. I am committed to supporting operational efficiency and contributing to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Motor Claims Consultant
Auto and General
08.2024 - Current
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.
- Developed customized solutions for unique client needs, taking into account individual circumstances while adhering to company guidelines.
- Reduced claim resolution time with thorough investigations and effective negotiation techniques.
- Followed up with customers on unresolved issues.
- Followed up with insured individuals regarding premium and deductibles payments.
Fruit and Veg Team Member
Woolworths
09.2022 - 08.2024
- Adhered to strict safety protocols, ensuring the well-being of both myself and colleagues
- Worked effectively in fast-paced environments.
- Merchandising: Demonstrated a keen eye for visual merchandising in the fresh produce department, maintaining attractive product displays to enhance customer appeal and boost sales
- Product Knowledge: Acquired extensive knowledge of the products in my departments, enabling me to provide customers with accurate information, recommendations, and assistance in making informed purchasing decisions
- Opening and Closing Duties: Responsible for the efficient opening and closing of the store, including tasks such as preparing the store for business, setting up equipment, and ensuring a clean and organized environment for both staff and customers
Team Member
Nextra Newsagency
10.2020 - 09.2022
- Proficient in managing cash transactions accurately, maintaining cash registers, and reconciling cash drawers at the beginning and end of shifts
- Skilled in opening and closing store procedures, ensuring the store's security, and setting up and shutting down various equipment and systems
- Successfully promoted and sold lottery tickets and scratch cards, understanding the specific regulations and procedures governing these products
- Store Maintenance: Ensured a clean and organized shopping environment by routinely cleaning and restocking shelves, monitoring inventory levels, and coordinating with suppliers
- Customer Assistance: Addressing inquiries, resolving complaints, and assisting customers in making informed purchases
- Point of Sale (POS) Expertise: Proficient in operating the POS system, processing transactions efficiently, and maintaining a friendly and welcoming demeanor during all customer interactions
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Chancellor Secondary College
Sippy Downs, QLDBachelor of Criminology And Justice / Psychology -
University of The Sunshine Coast
Sippy DownsCertificate III in Early Childhood And Education -
TAFE QLD
MooloolabaSkills
- Insurance knowledge
- Policy Interpretation
- Claims analysis
- Claims Processing
- Customer Service
- Script adherence
- Call handling
- Data Entry
- Complaint resolution
- Inbound and Outbound Phone Call Management
- Cash Handling
- Workplace Safety
- Retail Floor Stocking
- POS processing
Certification
- Certificate 2 in Tourism
- Certificate 1 in Hospitality
- Certificate 2 in Skills for Work and Vocational Pathways
Timeline
Motor Claims Consultant
Auto and General
08.2024 - Current
Fruit and Veg Team Member
Woolworths
09.2022 - 08.2024
Team Member
Nextra Newsagency
10.2020 - 09.2022
- Certificate 2 in Tourism
- Certificate 1 in Hospitality
- Certificate 2 in Skills for Work and Vocational Pathways
High School Diploma -
Chancellor Secondary College
Bachelor of Criminology And Justice / Psychology -
University of The Sunshine Coast
Certificate III in Early Childhood And Education -
TAFE QLD
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