Ebony Reynolds
Horrocks,WA
Summary
Dedicated Community Care Coordinator with three years of experience in aged care and disability services, dedicated to enhancing the quality of life for clients through personalised care and support. Conducting assessments, developing service plans, and coordinating resources to meet diverse client needs. I am a strong advocate for client rights and empowerment, skilled in building trusting relationships with individuals and their families. Excellent communicator and collaborator, adept at working with multidisciplinary teams to ensure comprehensive and holistic care. Committed to promoting dignity, independence, and well-being for all clients, while providing empathetic support in challenging circumstances.
Overview
4
4
years of professional experience
Work History
Activities Coordinator - Casual
Northampton Health Service
07.2023 - 12.2023
- Plan and deliver individual and group activity services to permanent care residents, HACC clients, and carers
- Organise and conduct outings and special events
- Prepare materials, tools, and equipment for activity programs as required
- Assist clients with personal care as required, client transport, and day centre assistance
- Maintain accurate and legible records of activities in residents’ notes.
Receptionist - Casual
Northampton Health Service
06.2022 - 12.2023
- Provide reception/secretarial support to the Northampton Health Service
- Assist with bookings for venues, vehicles, and transports for staff and clients
- Answer and redirect all incoming calls, greet, and direct visitors and patients/clients, ensuring high customer service
- Arrange appointments for outpatients and visiting services
- Collect and distribute incoming and outgoing mail and maintain postage register
- Manage directories and support staff to arrange and manage video conferences on site
- Maintain Medical Records in appropriate order and confidentiality, organising, retrieving, and refiling all records, including the correspondence
- Ensure all information on the WebPas from MR1 and MR5 forms, admissions, discharges, and transfers are updated
- Receipt money balances and prepare banking
- Maintain medical record archiving
- Maintain confidentiality concerning patients, residents, staff, and business of the Health Service.
Employment Consultant – Part Time
Forrest Personnel
02.2022 - 01.2023
- Source, select, and communicate suitable vacancies for job seekers
- Pre-employment job preparation and assistance
- Actively market to organisations/groups in the community to attract direct registrations
- Organise and liaise with the City of Greater Geraldton’s Passport to Employment community presentation
- Demonstrate sales, marketing, and networking skills and experience
- Experience managing challenging behaviours and situations
- Perform designated administrative functions
- Establish and maintain positive and professional public relations with internal and external stakeholders
- Act as an advocate on the client’s behalf where appropriate
- Build a rapport with clients
- Develop individualised Job Plans
- Assist with career development
- Assist with linkages to services for non-employment issues
- Complete and maintain all required compliance documentation
- Assist with job applications and resumes when necessary
- Assist job seekers with interview preparation and attend job interviews when necessary
- Support and refer services for clients impacted by mental health issues
- Organise presentations at community organisations to attract direct referrals
- Build and maintain positive ongoing relationships with employers.
Assistant Manager/Cleaner
Horrocks Beachside Cottages
12.2019 - 02.2022
- Greet guests upon arrival check-in and provide necessary information about the property
- Assist guests with their inquiries, requests, and complaints promptly and professionally
- Offer personalised recommendations for local attractions
- Address any safety concerns or incidents, promptly reporting them to the appropriate authorities and management
- Maintain accurate guest records, including contact information and payment details
- Process guest check-outs efficiently, including handling payments and addressing additional charges
- Answering phone calls and emails promptly and handling any correspondence related to guest reservations
- Collaborate with housekeeping and maintenance to ensure rooms are ready for guests’ arrival
- Inspect accommodations to ensure hygiene and health and safety regulations are met
- Assist with the development and distribution of marketing materials
- Provide feedback on guest preferences and market demands to management
- Maintain a safe and secure environment for guests and staff.
Support Worker
Fusion Geraldton
07.2021 - 11.2021
- Complete work placement for Certificate IV in Community Services and Youth Work
- Empowering and supporting residents with mental health illnesses
- Ensuring the health, safety, and hygiene of all residents
- Basic cleaning and tidying of units
- Resident documentation and reporting of daily activities
- Assisting residents with daily life skills.
Owner/Qualified Reformer Pilates Instructor
Oataryle Body and Mind
05.2024
- Oversee daily operations of the studio
- Manage studio finances, monitoring expenditures, budgets, and financial reporting
- Ensure compliance with health and safety standards, and studio policy and procedures
- Develop and maintain strong relationships with clients
- Professionally and promptly handle client's feedback, inquiries, and complaints
- Create promotional materials for social media
- Develop and schedule a variety of reformer Pilates classes suitable for different skill levels
- Ensure the studio is clean, organised, and well-maintained
- Strong understanding of Pilates principles and techniques, delivered to clients.
Community Care Coordinator
Northampton Health Service
01.2023
- Direct and coordinate the daily operations of community care services
- Ensure all new clients have been referred to My Aged Care; eligibility for services assessed
- Coordination of services commenced, ensuring client needs are met
- Coordinate volunteers and oversee their workload
- Collect monthly, quarterly, and bi-annual client and activity data
- Coordinate respite services
- Maintain confidentiality concerning patients, residents, staff, and business of the Health Service
- Advocate for all clients
- Plan, review, and ensure compliance with policies, procedures, and standards
- Ensure all staff are informed of issues affecting their performance within the overall team
- Attend invoices, collects, and receipts service payments
- Implement and maintain systems to receive and respond to client inquiries, complaints, and suggestions.
Education
Bachelor of Psychology, Criminology and Justice -
Edith Cowan University Joondalup Perth
08.2024
Certificate IV in Community Services and Youth Work -
Central Regional TAFE Geraldton
12.2022
University Preparation Course -
Edith Cowan University Perth
06.2001
Completed Year 12 -
Nagle Catholic College
12.2000
Skills
- Effective verbal and written communication
- Advocacy skills
- Knowledge of Aged Care policies
- First Aid and CPR
- Mental Health First Aid
Volunteer Experience
Northampton Community Centre, Netball coach, Football team manager, Kitchen duties, 01/01/20, Current
References
- Nicole Trewin, Support Coordinator, Avivo Geraldton, 0423 906 221, Nicole.Trewin@live.com
- Kirra Ash, Support Services Officer, Northampton Health Service, (08) 9934 0200, Kirra.Ash@health.wa.gov.au
Timeline
Owner/Qualified Reformer Pilates Instructor
Oataryle Body and Mind
05.2024
Activities Coordinator - Casual
Northampton Health Service
07.2023 - 12.2023
Community Care Coordinator
Northampton Health Service
01.2023
Receptionist - Casual
Northampton Health Service
06.2022 - 12.2023
Employment Consultant – Part Time
Forrest Personnel
02.2022 - 01.2023
Support Worker
Fusion Geraldton
07.2021 - 11.2021
Assistant Manager/Cleaner
Horrocks Beachside Cottages
12.2019 - 02.2022
Bachelor of Psychology, Criminology and Justice -
Edith Cowan University Joondalup Perth
Certificate IV in Community Services and Youth Work -
Central Regional TAFE Geraldton
University Preparation Course -
Edith Cowan University Perth
Completed Year 12 -
Nagle Catholic College
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