Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ebony Rudd

Strahan,TAS

Summary

Results-oriented professional with strong leadership skills and exceptional customer service experience in retail, tourism and hospitality industries. Experience managing and training teams and ensuring all standards are upheld. Strong communication skills and ability to develop community partnerships. Areas of Expertise include: Sales Leadership, Budget Management, Team Leadership, Retail Management, Staff Scheduling, Client Relationships, Customer Service, Personnel Training, Problem Solving.

Overview

19
19
years of professional experience
1
1
Certification

Work History

HIPPY Tutor

Rural Health Tasmania
04.2024 - Current
  • Enhanced learning outcomes by implementing diverse teaching methods and resources to accommodate individual learning styles.
  • Regularly communicated with school staff regarding individual student needs or concerns that may impact classroom performance and overall success.
  • Maintained accurate records of student performance, attendance, and overall progress throughout the program duration.
  • Facilitated workshops for parents focused on maximizing their children''s educational experience at home while building parenting competencies.
  • Actively participated in ongoing professional development opportunities to maintain current knowledge of best practices within the field of education.
  • Promoted a culture of inclusivity within the HIPPY program by fostering respect for diversity among all students and their families.
  • Ensured timely completion of required documentation pertaining to student evaluations, progress reports, and other administrative tasks as necessary.
  • Assisted parents in understanding the curriculum by providing guidance on instructional techniques and strategies for home-based learning.
  • Provided a safe and nurturing environment conducive to the emotional well-being of all participants in the HIPPY program.
  • Collaborated with fellow HIPPY Tutors to share best practices, insights, and ideas for continuous program improvement.
  • Contributed towards increased parental involvement in children''s education by offering ongoing guidance and encouragement throughout the program term.

INTERN, Room Attendant & reception

FRANKLIN MANOR
02.2015 - 08.2018
  • Company Overview: A 14 bedroom, boutique accommodation guest house
  • Offering guests an enriched historical stay within Strahan
  • Opening & closing of business daily
  • Reservations and group bookings
  • Cash handling and credit card procedures
  • Cleaning & servicing of rooms and guest amenities, ordering of cleaning equipment
  • Laundry services; washing & drying, ironing & linen orders
  • Liaising with travel agencies and guests
  • Networking with other tourism and hospitality providers
  • Reception and office duties; using Microsoft Office, Windows, Outlook, including guest check in and check out procedures
  • Book keeping and administration duties
  • Knowledge of hotel facilities and local events/attractions
  • Immaculate personal presentation to represent the company
  • A 14 bedroom, boutique accommodation guest house
  • Offering guests an enriched historical stay within Strahan

Department Manager

HILLSTREET GROCER
10.2015 - 03.2018
  • Company Overview: A growing Tasmanian supermarket chain
  • Hillstreet started as a family run, small store in West Hobart and has now grown to 8 stores and specialize in delicatessens and fresh produce
  • Cash handling; float reconciliation, end of day balancing and reporting
  • Banking and balancing in a daily capacity
  • Staff supervision and management (18 staff members)
  • Doubled average daily sales in first year as Fresh Produce Manager through excellent management
  • Saved costs and reduced wage budget by maintaining appropriate staffing levels
  • Increased total store sales by 20% when acting as store manager for two weeks
  • Supervisor of all business and staff
  • Customer service of a very high standard to a variety of customers
  • Opening and closing procedures of the supermarket
  • Cleaning and general maintenance
  • Ordering stock levels; fresh produce and grocery experience
  • Handling of complaints, disagreements and refunds
  • Senior responsibilities at a store managers level, including; conferences, resolving staff conflicts, liaising and staff mediation with senior management
  • Immaculate personal presentation to represent the company
  • Weekly staff rosters
  • Assisted in training other team members and new staff
  • Liaise with suppliers to secure competitive prices
  • A growing Tasmanian supermarket chain
  • Hillstreet started as a family run, small store in West Hobart and has now grown to 8 stores and specialize in delicatessens and fresh produce

Room Attendant

SHARRON LEE VILLAS
03.2011 - 11.2015
  • Company Overview: A 24 unit accommodation place ran by a local family
  • With 4 different standards of room and an eco-friendly disposition on running accommodation saw that is a busy business
  • Cleaning and servicing of rooms
  • Guest check ins and outs
  • Meet & greet guests
  • Cleaning and general maintenance
  • Knowledge of local events and attractions
  • Assisted customers and provided exceptional customer service to ensure best possible visit
  • A 24 unit accommodation place ran by a local family
  • With 4 different standards of room and an eco-friendly disposition on running accommodation saw that is a busy business

Customer Service Assistant

UNION TAKE AWAY
09.2014 - 09.2015
  • Company Overview: A small, locally owned and ran business
  • It served local seafood and wood fire pizzas, located in the main street ensured that was a busy little establishment
  • Managed opening and closing procedures and ensured efficient operations
  • Food and beverage attendant
  • Customer service of a high standard
  • Handling of money and EFTPOS
  • Sales, order taking and customer service
  • General cleaning duties
  • Coffee making knowledge
  • Took phone and in person orders and answered inquiries
  • Food preparation and handling
  • Assisted in opening and closing procedures
  • Knowledge of local attractions and events
  • A small, locally owned and ran business
  • It served local seafood and wood fire pizzas, located in the main street ensured that was a busy little establishment

Customer Service Attendant

SCHWOCH SEAFOODS
09.2010 - 03.2011
  • Company Overview: A small local family ran business
  • Specialising in local seafood and wood fire pizzas
  • Schwoch Seafoods was a busy little café with a big reputation of good food and great customer service
  • Ensured exceptional customer service and solved problems efficiently and effectively
  • High standard of customer service
  • Knowledge of local events and attractions
  • Cleaning and general maintenance
  • Food handling and preparation
  • Coffee making knowledge
  • Took phone and in person orders and answered inquiries from customers
  • Managed cash transactions, EFTPOS and refunds
  • Assisted in opening and closing procedures
  • A small local family ran business
  • Specialising in local seafood and wood fire pizzas
  • Schwoch Seafoods was a busy little café with a big reputation of good food and great customer service

Bar Supervisor

HAMERS HOTEL
03.2006 - 09.2010
  • Company Overview: Worked in a number of capacities within the Strahan Villages four restaurants
  • Served alcohol according to bar policy and local laws and regulations
  • Coffee making knowledge
  • Conferences, banquets and wedding parties
  • Ordering and monitoring of stock (perishable and non-perishable)
  • Opening and closing of business daily
  • Handling and food preparation
  • Kitchen attendant and general cleaning and maintenance
  • Greeting guests and resolution of disputes
  • Management and supervision of all 4 restaurants, daily
  • Knowledge of hotel facilities and local events/attractions
  • Immaculate personal presentation to represent the company
  • Food and Beverage Attendant
  • Provided exceptional customer service and managed cleaning and restocking, including changing kegs
  • Conducted cash and card sales and managed till
  • Administered keno games responsibly according to local regulations
  • Worked in a number of capacities within the Strahan Villages four restaurants

Room Attendant

MACINTOSH COTTAGES
09.2009 - 03.2010
  • Company Overview: A small 2 unit accommodation place, the owners lived interstate which meant some little further responsibilities for myself
  • Cleaned and serviced rooms
  • Reservations and group bookings
  • Knowledge of accommodation facilities and local events/attractions
  • Provided customer assistance and collaborated with team members to ensure efficient operations
  • Meet & greet guests
  • Guest check in and out procedures
  • Ordering of stock
  • Cleaning and general maintenance
  • High standard of customer service
  • Being on call for guests and to solve any issues or problems that arise
  • High standard of phone etiquette
  • A small 2 unit accommodation place, the owners lived interstate which meant some little further responsibilities for myself

Education

Diploma Of Counselling -

Australian Institute of Counselling And Psychology
Brisbane, QLD

Skills

  • Customer Service
  • Conflict Resolution
  • Computer Skills
  • Microsoft Windows
  • Microsoft Office
  • Microsoft Outlook
  • Phone Etiquette
  • Communication Skills
  • Time Management
  • Organisational Skills
  • Administrative Duties
  • Reservations Systems
  • Sales
  • Cross Selling
  • Up Selling
  • Teamwork
  • Staff Management
  • Supervision
  • Cash Handling
  • EFTPOS
  • Credit Card Procedures
  • Reconciliations
  • Local Product Knowledge
  • Positive Reinforcement
  • Data Collection
  • Family engagement
  • Confidentiality Practices

Certification

  • First Aid Certificate
  • Certificate IV & Certificate IV in Leadership & Management, Australian Open College
  • Certificate IV in Community Services, Avidity Training & Development
  • Responsible Service of Alcohol
  • Wine appreciation
  • Coffee making and machine maintenance

References

  • Mark Luckman, Previous Manager, Franklin Manor, 0466691323
  • Steve Longmore, CEO and Co/Owner, Hillstreet, 0408 006 056
  • Cheryl Trestrail, Previous Front Counter Manager, Hillstreet, 0401 175 287
  • Lynn Broomhall, 2IC Fresh Produce, Hillstreet, 0447 979 888
  • Pam McDermott, Owner, Sharron Lee Villas, (03) 6471 7224

Timeline

HIPPY Tutor

Rural Health Tasmania
04.2024 - Current

Department Manager

HILLSTREET GROCER
10.2015 - 03.2018

INTERN, Room Attendant & reception

FRANKLIN MANOR
02.2015 - 08.2018

Customer Service Assistant

UNION TAKE AWAY
09.2014 - 09.2015

Room Attendant

SHARRON LEE VILLAS
03.2011 - 11.2015

Customer Service Attendant

SCHWOCH SEAFOODS
09.2010 - 03.2011

Room Attendant

MACINTOSH COTTAGES
09.2009 - 03.2010

Bar Supervisor

HAMERS HOTEL
03.2006 - 09.2010

Diploma Of Counselling -

Australian Institute of Counselling And Psychology

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Ebony Rudd