Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Ryman

Landsborough,QLD

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Shift Supervisor/Bartender

Landsborough Hotel
11.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Supervised ongoing daily production phases.

CSO Representative

ProbeCX//ATO
08.2023 - 11.2023
  • Prepared and maintained case folders.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Reduced average call duration with effective problem-solving skills and comprehensive product knowledge.
  • Acted as a liaison between customers and internal teams, facilitating smooth resolution processes for escalated issues.
  • Assisted in the development of new products or services, contributing valuable insights from direct customer interactions.
  • Collaborated with other departments to ensure seamless customer experiences across all touchpoints.
  • Conducted regular performance evaluations, identifying areas for improvement and offering targeted coaching sessions for staff members.
  • Kept up-to-date with industry developments and best practices through ongoing professional development opportunities.
  • Consistently achieved high-quality assurance scores by adhering to established protocols during client interactions.
  • Managed high call volumes while maintaining exceptional customer service standards, leading to increased client retention rates.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Provided expert assistance to clients in navigating complex policies and procedures, ensuring clarification and understanding at every step.

Hub Operations Manager

Europcar
03.2020 - 09.2022
  • Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
  • Increased employee productivity through regular performance evaluations and targeted training programs.
  • Implemented data-driven decision-making processes to optimize workflow and boost overall productivity.
  • Analyzed performance metrics on an ongoing basis to identify areas requiring attention or adjustments in strategy.
  • Facilitated conflict resolution amongst team members, promoting a positive work environment conducive to high productivity levels.
  • Led continuous improvement initiatives that resulted in enhanced operational efficiency within the hub facility.
  • Collaborated with cross-functional teams for process improvements, leading to increased efficiency in hub operations.
  • Enhanced customer satisfaction by ensuring timely order fulfillment and delivery.
  • Evaluated organizational structure regularly for potential improvements or changes necessary for growth and development of the department as a whole.
  • Developed strong relationships with vendors and suppliers, securing competitive pricing for materials and services.
  • Coordinated emergency response procedures effectively in the event of equipment failures or other disruptions to ensure minimal impact on operations.
  • Championed change management efforts within the organization, encouraging adaptability among employees when faced with operational shifts.
  • Oversaw the hiring, onboarding, and training of new employees, fostering a team-oriented work culture.
  • Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
  • Managed daily scheduling of staff assignments, ensuring optimal coverage during peak hours.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Assistant Manager

KFC Restaurant
01.2004 - 03.2020
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Certificate - RGC//RSA

Queensland

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise
  • Training and mentoring
  • Staff Motivation
  • Staff Development
  • Inventory control and record keeping
  • Safety understanding
  • Operations Management
  • Conflict resolution techniques
  • Inventory Control
  • Policy Enforcement
  • Staff Scheduling

Timeline

Shift Supervisor/Bartender

Landsborough Hotel
11.2023 - Current

CSO Representative

ProbeCX//ATO
08.2023 - 11.2023

Hub Operations Manager

Europcar
03.2020 - 09.2022

Assistant Manager

KFC Restaurant
01.2004 - 03.2020

Certificate - RGC//RSA

Queensland

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Ebony Ryman