Ebony Smith
Woodridge,Australia
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Experienced food service professional with strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Coffee Club Cafe
01.2024 - 08.2024
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
Supervisor
Nandos
10.2022 - 01.2024
- Options groupAnswering, forwarding Phone calls to take messages from clients or to provide information
- Create adjust appointments or cancel appointments when necessary
- Enter Client details into the company's records or database
- Maintaining office space and re-stocking office supplies
- Copy, file and maintain digital or paper records
- Faxing, scanning mailing and filing documents
- Dreamworld - Café work (Barista, serving food)
- Maximising sales (upselling)
- Handling Raw and cooked food safely
- Serving alcohol, complying with all OH&S and food safety protocols
- Opening and closing the café
Night Shift Worker
McDonald's
03.2021 - 10.2021
- Mostly did over night duties and worked cafe in the mornings
Food and Beverage Attendant
Dreamworld
09.2019 - 02.2020
Administration Assistant
Options Group
01.2018 - 09.2019
- Answer phone, completed Administration tasks, filed and organise important meetings
Kitchen Hand/Cook
Fish on Drew's
01.2017 - 01.2018
Barista
Fresh Bun Café
08.2014 - 01.2017
Education
No Degree - Individual Support
TAFE Queensland
QLD01-2021
High School Diploma -
TAFE Queensland
QLD01-2019
Skills
- Coffee shop operations
- Staff training and development
- Health and safety regulations
- Food safety compliance
- Cafe inventory
- Customer engagement
- Staff management
- Foodservice
- Scheduling
- Employee scheduling
Certification
- Alcohol Seller/Server Certification - Various state-approved programs.
- First Aid Certification
Timeline
Cafe Supervisor
Coffee Club Cafe
01.2024 - 08.2024
Supervisor
Nandos
10.2022 - 01.2024
Night Shift Worker
McDonald's
03.2021 - 10.2021
Food and Beverage Attendant
Dreamworld
09.2019 - 02.2020
Administration Assistant
Options Group
01.2018 - 09.2019
Kitchen Hand/Cook
Fish on Drew's
01.2017 - 01.2018
Barista
Fresh Bun Café
08.2014 - 01.2017
- Alcohol Seller/Server Certification - Various state-approved programs.
- First Aid Certification
No Degree - Individual Support
TAFE Queensland
High School Diploma -
TAFE Queensland
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