Ebony Sutcliffe
Bundaberg
Summary
Enthusiastic and reliable worker, dedicated to providing excellent customer service with a smile. Experienced at customer service professional and adept at utilizing knowledge of both the coffee industry and customer service industry. Accustomed to adhering to company standards, and treating all customers with kindness and hospitality.
Overview
6
6
years of professional experience
Work History
DELI CLERK
IGA
08.2023 - Current
- Sliced and weighed deli meats and cheeses for customer purchase
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information
- Operated meat slicing equipment safely and followed established safety protocols
- Performed opening and closing duties including setting up displays and cleaning counters
- Followed all safety procedures while operating kitchen equipment such as slicers and ovens
- Understood and followed food safety procedures and requirements
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
BARISTA
gloria jeans
02.2021 - 11.2024
- Mastered the art of coffee brewing and latte art, resulting in rave reviews from customers
- Trained new staff members on proper coffee preparation and customer service techniques
- Followed food safety protocols to prevent contamination and cross-contamination of food items
- Stocked shelves and ensured product displays were organized and attractive
- Developed and implemented an efficient cleaning protocol that reduced cleaning time
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
CASHIER
Svensson heights food store
03.2019 - 04.2020
- Adhered to health and safety regulations to ensure the safe preparation and handling of food
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Developed an efficient cleaning schedule that allowed for thorough cleaning of all areas of the building in less time
Education
Shalom Collage
Bundaberg, QLDSkills
- Fast Learner
- Customer Service
- Computer Skills
- Microsoft Office
- Time Management
- Baristaring
- Cashiering
- Well mannered
- Customer service
- Strong work ethic
- Cleanliness and sanitation
Timeline
DELI CLERK
IGA
08.2023 - Current
BARISTA
gloria jeans
02.2021 - 11.2024
CASHIER
Svensson heights food store
03.2019 - 04.2020
Shalom Collage
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